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Workstation Support Specialist (Omaha, NE)

Company: University of Nebraska Central Administration
Location: Lincoln
Posted on: January 15, 2022

Job Description:

Working Title Workstation Support Specialist (Omaha, NE) Position Number 64576 Job Description Summary The Workstation Support Specialists role is to provide support for a complex computing environment in the areas of hardware, software and network to users within the unit. Ensure proper computer operations so that the clients can accomplish organizational tasks and goals. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop and/or remote support. Responsible for the oversight of IT support in a designated area while providing necessary maintenance, installation and troubleshooting of specialized software, peripherals, and other proprietary technology equipment.This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity. Position Details Click here for Position Description. (https://nebraska.edu/-/media/Projects/ITS/Docs/HR/Job%20Descriptions/2021_12_Workstation_Support_Specialist) Position Announcement Qualifications Bachelor degree in Computer Science, a related field, or related experience Five years of experience with desktop and/or IT helpdesk; required Thorough knowledge and experience with Microsoft Windows and/or Apple MacOS operating systems, software application administration, and hardware; required Experience with direct customer support in face-to-face and/or remotely; required Strong communication skills, both written and oral; required Experience in working cooperatively and autonomously on tasks and projects; required Experience in multi-tasking and managing competing priorities and duties; required Strong organizational skills; necessary Experienced with technology research and development and procurement; preferred Experience with managing vendor interaction; preferred Work Schedule Pay Basis Monthly Benefits Eligible Yes Benefits Percentile 1A 100% Ben (12mo) Posting Number 2012457P Number of Vacancies Open Date 12/20/2021 Close Date 01/10/2022 May Close at Any Time Open Until Filled Yes Review of Applications Date 01/11/2022 Special Instructions to Applicant This position has a minimum annual salary of $58,300 and will be located in Omaha, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.If you should need assistance with your application, please call 402-472-3701.Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents

  • Resume
  • Cover Letter/Letter of ApplicationOptional Documents

Keywords: University of Nebraska Central Administration, Lincoln , Workstation Support Specialist (Omaha, NE), Other , Lincoln, Nebraska

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