Client Service Rep - Medical

Company: Ameritas
Location: Seward
Posted on: May 2, 2025

Job Description:

The Policy Services Rep (GAIT) is responsible for customer service, issuance and administrative functions, cases, and products/plans. The position must stay abreast to product and case education and associate training/coaching; We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, -investments, and wealth management services.
Assist with customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers.
Administer functions of Group Administration including new case set up; collection and reconciliation of premium; processing small case policy changes; on-going administration; to build customer loyalty while maintaining the financial and procedural integrity of the case. A working knowledge of the functions and systems across the organization as they relate to administrative functions.
Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service.
Handle and complete special assignments and projects within provided timeframes.
Previous experience in Group Policy Services/GAIT highly preferred

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Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
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Flexible hybrid work options. Time for family and community. 401(k) Retirement Plan with company match and quarterly contribution
- Tuition Reimbursement and Assistance -
- Flexible Hybrid work
Health Benefits: Medical, Dental, Vision -
Health Savings Account (HSA) with employer contribution
Well-being programs with financial rewards
Employee assistance program (EAP)
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For your community:
Fertility, surrogacy and adoption assistance
Backup child, elder and pet care support
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We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Keywords: Ameritas, Lincoln , Client Service Rep - Medical, Sales , Seward, Nebraska