Client Service Representative Overnight

Company: VCA MidWest Veterinary Referral & Emergency Center
Location: Lincoln
Posted on: January 16, 2022

Job Description:

VCA MidWest Veterinary Referral & Emergency Center is an AAHA-accredited, 24 hour emergency/multi-specialty practice in Omaha, Nebraska.

VCA MidWest Veterinary Referral & Emergency Center is seeking a Client Service Representative to join our skilled team at our AAHA-accredited, 24 hour emergency/multi-specialty practice in Omaha, NE.

If you love working with clients and doing everything you can to make sure they have the best experience possible. This is the position for you!

Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets. This is not just another office or receptionist position completing mundane daily tasks- this position is all about delivering the highest level of client service.

Position Overview
As the face of VCA, the Client Service Representatives (CSR) sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR combines customer service with patient care to develop the relationships we have with our Clients, as well as positively impact our business. This is a fast paced position that is 100% about the relationships with our clients. For VCA's Client Service Representatives this is a career not just a job. They thrive on providing the highest level of client service and going out of their way to make sure clients feel we are meeting their needs. This is for the career driven customer service oriented only.

Skills and Qualifications
The successful CSR candidate will share VCA's commitment to delivering the highest quality patient care with exceptional Client service. He/she will bring a positive attitude, a service orientation, and strong attention to detail along with:

Schedule will include weekends and holidays
2-3 years client facing customer service in a high capacity, highly detailed environment required.
Minimum 2 year of experience in veterinary medicine required.
Compassion for people and petsas well as awareness and understanding of others reactions.
Ability to build strong relationships with clients
The ideal candidate will be a team player who is friendly, outgoing, people oriented and has excellent communication and client service skills.
Candidates must have extremely high attention to detail
Excellent listening and communication skills.
Proven decision-making skills to choose the most appropriate course of action.
The ability to integrate new information into problem-solving.

Duties and Responsibilities
The Client Service Representative plays a key role in the hospital's success, as his/her immediate interaction with customers impacts client trust, patient care, repeat visits, and satisfaction. While this position does not have any clinical duties, the CSR will work hand-in-hand with Veterinarians, Veterinary Technicians, Hospital Administrators, and Kennel teams.

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