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Client Service Representatives

Company: Express Employment
Location: Lincoln
Posted on: November 22, 2021

Job Description:

Express Employment is looking for multiple client service representatives with a well known company in Lincoln. The position starts on November 29th and the pay is $16/hour. The training schedule is 8:00am-4:45pm and after training the schedule is 8:45am-5:30pm. Prior customer service experience in a business environment is required. Essential Job Functions Must have a working knowledge of the following functions of Group Administration -- new case set up; issue; billing; collection and reconciliation of premium; processing small case policy changes; on-going administration; group terminations and final accounting. Field customer inquiries via telephone, email, or other written correspondence and utilize empathy and patience with all customers. Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers. A working knowledge of the functions and systems across the organization as they relate to administrative functions. Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service. Have the ability to assess situations, communicate issues promptly, and offer thoughtful solutions. Handle and complete special assignments and projects within provided timeframes. Other duties as assigned. Qualifications Must have a college degree or equivalent work experience 1 - 3 years of client service experience preferred. Insurance background helpful. Possess excellent verbal and written communication skills and show a strong commitment to customer service. Excellent telephone skills, problem solving, analytical and decision-making skills Ability to prioritize tasks and consistently meet deadlines Personal computer experience in database, spreadsheet, word processing and internet navigation software. Planning, organizational and mathematical skills are important. Ability to work independently using all available resources as well as positively contribute to the team environment. If this is a position you would be interested in, please email a resume to kaitlyn.meints@ expresspros.com or call us at 402-420-5800. Express Employment

Keywords: Express Employment, Lincoln , Client Service Representatives, Sales , Lincoln, Nebraska

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