Customer Service Representative
Company: NTT Data Inc
Posted on: November 23, 2020
Req ID: 4489
At NTT DATA Services, we know that with the right people on board,
anything is possible. The quality, integrity, and commitment of our
employees are key factors in our company s growth, market presence
and our ability to help our clients stay a step ahead of the
competition. By hiring the best people and helping them grow both
professionally and personally, we ensure a bright future for NTT
DATA Services and for the people who work here.
NTT DATA Services currently seeks a Customer Service Representative
to join our team in Lincoln, Nebraska (US-NE)
ZOOM INTERVIEWING! COMMITTED TO EMPLOYEE SAFETY!
For more than 30 years, our Business Process Outsourcing team has
implemented the processes and technologies for Health Plans that
bring about real transformation for customers of all sizes. Our
end-to-end administrative services help streamline operations,
improve productivity and strengthen cash flow to help our customers
stay competitive and improve member satisfaction.
In these roles you will be responsible for:
* Providing front-line phone customer service to policyholders,
beneficiaries, agents, and internal customers.
* Ensuring customer satisfaction and strive to meet service
* A typical day will likely involve fielding between 75 to 100
* Communicating effectively and professionally with both internal
and external customers to resolve questions and issues
* Developing and maintaining a solid working knowledge of the
insurance industry and of all products, services and processes
performed by the team
* Collaborating with management or other team members as
appropriate to proactively address service issues and concerns
Required Skills for this role include:
* At least 1 year of experience in a professional/office related
environment (i.e. office support, administrative, clerical,
customer service) that required you to work regularly scheduled
* At least 1 year of experience using a computer with Windows PC
applications that required you to use a keyboard, navigate screens,
and learn new software tools.
* An education level of at least a high school diploma or GED
* Previous healthcare industry experience in a Provider
(hospital/doctor s office) or Insurance company that required
knowledge of contracting, credentialing or medical claims
* Demonstrated focus on quality that includes attention to detail,
accuracy, and accountability for your work product.
* Ability to communicate (oral/written) effectively in a
* Effective troubleshooting skills where you can leverage your
research, analysis, and problem solving skills.
* Time management skills that require the ability to cope with a
complex, changing environment.
*** All new hires will be required to successfully complete our
Foundation of Insurance Course (paid) and demonstrate proficiency
of the material.
This position is only available to those interested in direct staff
employment opportunities with NTT DATA, Inc. or its subsidiaries.
Please note, 1099 or corp-2-corp contractors or the equivalent will
NOT be considered. We offer a full comprehensive benefits package
that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify
the modern complexities of business and technology, delivering the
insights, solutions and outcomes that matter most. We deliver
tangible business results by combining deep industry expertise with
applied innovations in digital, cloud and automation across a
comprehensive portfolio of consulting, applications, infrastructure
and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of
NTT DATA Corporation, a top 10 global business and IT services
provider with 100,000+ professionals in more than 50 countries, and
NTT Group, a partner to 85 percent of the Fortune 100. Visit
nttdataservices.com to learn more.
NTT DATA, Inc. (the Company ) is an equal opportunity employer and
makes employment decisions on the basis of merit and business
needs. The Company will consider all qualified applicants for
employment without regard to race, color, religious creed,
citizenship, national origin, ancestry, age, sex, sexual
orientation, genetic information, physical or mental disability,
veteran or marital status, or any other class protected by law. To
comply with applicable laws ensuring equal employment opportunities
to qualified individuals with a disability, the Company will make
reasonable accommodations for the known physical or mental
limitations of an otherwise qualified individual with a disability
who is an applicant or an employee unless undue hardship to the
Company would result.
Keywords: NTT Data Inc, Lincoln , Customer Service Representative, Sales , Lincoln, Nebraska
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