Firstmark Loan Originations Blended Agent I - Customer Service

Company: Nelnet
Location: Lincoln
Posted on: March 27, 2020

Job Description:

OverviewFirstmark Services is the operational division for consumer loan originations and servicing within Nelnet Diversified Solutions. We provide innovative and flexible financial solutions that enable our clients success and deliver a positive experience to their customers.The Firstmark Services Blended Agent I is the entry-level position which provides a superior customer experience through a combination of taking inbound calls, making outbound calls, or web chatting with existing and prospective customers, processing loan originations, data entry and reconciling reports.Responsibilities

• Performs loan documentation reviews for consumer loans based on the program's guidelines and regulatory standards.
• Communicates with team members, supervisor, lenders, and customers in an effective manner to facilitate the appropriate exchange of information necessary to meet documentation requirements.
• Interacts with customers through various forums to guide the customer through the loan process and assists with resolving issues.
• Strives to deliver excellence to our customers through strong collaboration and determination to meet service level expectations.
• Research and resolve complex and unique accounts.
• Participate on special projects.
• Work with team to meet and exceed department goals and objectives.Position Hours: 11am - 8pmQualificationsEDUCATION/EXPERIENCE:
• Associates or higher in related field (or equivalent work experience)
• 1+ years of related experience (e.g. bank teller, loan processor)
• Proficient with Excel, and web-based applications
• Financial Services industry experienceCOMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
• Detail-oriented and accurate
• Organized and able to multi-task
• Must be flexible and ready to work in a dynamic production environment
• Excellent communicate skills, both verbally and written
• Professional, proactive and solution-oriented
• Flexibility to work overtime including Saturdays as needed
• Excellent attendance recordEEO StatementNelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.Nelnet is a Drug Free and Tobacco Free Workplace.Job Locations US-NE-LincolnPosted Date 1 month ago (2/17/2020 1:26 PM)Job ID 2019-9525# of Openings 5Category Customer Service/Support

Keywords: Nelnet, Lincoln , Firstmark Loan Originations Blended Agent I - Customer Service, Sales , Lincoln, Nebraska