HelpDesk/Workstation Technician (Located in Lincoln, NE)

Company: University of Nebraska Medical Center UNMC
Location: Lincoln
Posted on: March 19, 2023

Job Description:

HelpDesk/Workstation Technician (Located in Lincoln, NE) GENERAL REQUISITION INFORMATION

Vaccination Requirement The University of Nebraska Medicine Center ( UNMC ) requires COVID -19 vaccinations for all students, staff, and faculty. All employees must be fully vaccinated unless they have requested and been approved for an exemption based on a recognized medical reason, a sincerely held religious belief, or a pre-approved, 100% remote work agreement. Fully vaccinated means having received one dose of a single dose COVID -19 vaccine (Johnson & Johnson) or both doses of a two-dose COVID -19 vaccination series (Moderna and Pfizer).

As a prospective and/or a new employee at UNMC , you will be/are required to comply with the UNMC's vaccination protocol. Non-faculty new hires, rehires and transfers will have five (5) days from the date of hire to provide proof of partial or full vaccination or to request a medical or religious exemption. Non-faculty new hires, rehires and transfers with proof of partial vaccination may have up to thirty-five (35) days from the hire date to be in full compliance with this policy. Non-faculty new hires, rehires and transfers who receive a denial of a request for medical or religious exemption will be given five (5) business days from exemption denial notification date to provide proof of compliance with this policy. Non-faculty new hires, rehires and transfers with no approved exemption who fail to comply with this policy will be separated.

EEO Statement: UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location Lincoln, NE Requisition Number: Staff_11936 Department COD-Dental Administration Business Unit College of Dentistry Reg-Temp Full-Time Regular Work Schedule TBD Remote/Telecommuting No remote/telecommute opportunity Position Summary LOCATED IN LINCOLN , NE

The HelpDesk/Workstation Technician will troubleshoot a wide variety of software and hardware problems via telephone, email and direct customer contact. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage the incident for escalation.Perform preventative maintenance, support and configuration of PCs, printers and other peripheral equipment. Serve as first responder to end user and classroom issues. Assist with scheduling and setup of video conferencing for classrooms and/or meetings.
Position Details Additional Information
Posting Category Operations Working Title HelpDesk/Workstation Technician (Located in Lincoln, NE) Job Title Computer Maintenance Technician Salary Grade IT13H Appointment Type C2 - REG OFF/SERV HRLY Salary Range $20.962 - $31.442/hourly Job Requisition Begin Date 01/10/2023 Application Review Date 02/01/2023 Review Date Information: Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education: High School education or equivalent If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major) NA
Required Experience 2 years If any experience is required, please specify what kind of experience: Experience with Windows setup, repair and maintenance in an Active Directory environment
Required License No If yes, what is the required licensure/certification? Required Computer Applications: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook Required Other Computer Applications: Required Additional Knowledge, Skills and Abilities: In all responsibilities, individual must collaborate with internal and external staff and departmental staff and must demonstrate core competencies of openness, teamwork, customer focus, positive communication, flexibility and adaptability, attention to details and follow-up. Ability to communicate effectively using excellent interpersonal skills.
Must be able to prioritize multiple tasks and work under deadlines and emergency situations. Proven ability to progress with changing hardware and software technologies in today's dynamic environment.
Preferred Education: Associate's degree or equivalent If any degree/training is preferred, please specify the type: Computer science or IT related field
Preferred Experience: Setup and configuration of network printers. Experience with technology in AV multimedia hardware/software. Experience with Mac computers a plus.
Preferred License: No If yes, what is the preferred licensure/certification?: Preferred Computer Applications: Microsoft Access Preferred Other Computer Applications: Zoom, Adobe, PowerShell Preferred Additional Knowledge, Skills and Abilities: Ability to produce quality documentation. Training experience or comfortable with public speaking. May be required to work 'off hours' depending on the situation.
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EEO Statement

EEO Statement

EEO Statement The University of Nebraska Medical Center ( UNMC ) is committed to creating a diverse and inclusive work and learning environment free from discrimination and harassment. UNMC is dedicated to creating an environment where everyone feels valued, respected and included. UNMC does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. UNMC complies with all local, state and federal laws prohibiting discrimination, including Title IX, which prohibits discrimination on the basis of sex.

Requisition Specific Questions

Required fields are indicated with an asterisk ( ).

• This position is located in Lincoln, NE - Will you accept employment in Lincoln?

• Yes
• No
• Do you have a high school education or equivalent?
  • Yes
  • No
  • Do you have a minimum of two years experience with Windows setup, repair, and maintenance in an Active Directory environment?
    • Yes
    • No
    • If you do have a minimum of two years experience with Windows setup, repair, and maintenance in an Active Directory environment, please elaborate (If No, indicate NA). (Open Ended Question)
    • Are you proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft Outlook?
      • Yes
      • No
      • How did you hear about this position?
        • Careerlink
        • Employee Referral
        • HERC
        • Indeed
        • Job Fair
        • Lincoln Journal Star
        • Linkedin
        • Omaha World Herald
        • UNMC Job Site
        • Facebook
        • NEWorks
        • Handshake
        • Other
        • If Other, please specify the source. Otherwise, indicate NA. (Open Ended Question)
        • Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
          • Yes
          • No
            Applicant Documents
            
            Required Documents Optional Documents
          • Cover Letter
          • Other Doc
          • Resume
            
            

Keywords: University of Nebraska Medical Center UNMC, Lincoln , HelpDesk/Workstation Technician (Located in Lincoln, NE), Professions , Lincoln, Nebraska