IT Infrastructure Support Analyst
Company: Diversant
Location: Lincoln
Posted on: March 16, 2023
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Job Description:
Job DescriptionContract, Onsite Purpose: To deploy, secure, and
maintain the client'' s application, services, and operating system
environments. Essential Functions: Manages Microsoft Active
Directory Services. Manages Microsoft based infrastructure to
include servers (Physical and Hyper-V) Manage IIS web servers for
department hosted web systems. This also includes secure FTP
server. Maintain file permissions on network NAS / File Servers
Troubleshoot connectivity issues within network infrastructure
Monitors the helpdesk including troubleshooting and providing
technical assistance with hardware and software issues, network
services, and data communication. Develops and implements group
policies to support applications and services. Builds and maintains
a deployment and management infrastructure. Collaborates with
vendors, contractors, and other state agency staff on technical
issues and joint projects. Possesses a valid driver''s license,
travels independently, and works in a variety of settings.
Maintains regular and reliable attendance. Other Duties and
Responsibilities: ttends training sessions and conferences to
maintain current knowledge of latest trends, technologies, and
provide information to other staff. Investigates and prepares
recommendations on new or emerging technology and tests new
hardware and software. Deploys and surpluses equipment. ssists
Database Analysts with Microsoft SQL and Reporting Services
permissions. Extent of Public Contact: This position requires
extensive contact with other staff, outside agency staff, and
hardware and software support technicians. MINIMUM QUALIFICATIONS:
Bachelor''s degree in a related field such as computer science,
computer engineering, or management information systems, and two
years of experience related to the essential functions of the
position. Any equivalent education andor work experience may be
substituted in order to meet the minimum qualifications of the
position. PREFERRED QUALIFICATIONS: Experience supporting Microsoft
OS, with some Linux experience. Experience working with Microsoft
Azure, Microsoft Office Suite, Google Docs, and Adobe Software, as
well as Active Directory, LDAP queries, PowerShell, and scripting
and application packaging. KNOWLEDGE: Microsoft Active Directory
Services, FTP, IIS, DNS, File Services, and Print Services
Microsoft PowerShell Microsoft operating systems, computer and
mobile hardware, and software applications. Technology
documentation procedures and practices. Specification development
and writing. Data and file storage and security techniques and best
practices. Network application interfaces and theories, and
computer systems theories. Network planning, design, and evaluation
strategies and techniques. IT database security principles and
techniques. Hardware imaging and deployment software and protocols.
Formats used in written business communications. English grammar,
spelling, and composition needed for correspondence. Computer
software necessary to carry out job responsibilities. Types and
uses of office equipment. Office management principles, methods,
and procedures. Established policies, procedures, practices of the
client ABILITIES: nalyze user needs, troubleshoot, and apply
general rules to logically problem solve. Present technical
information to other non-technical staff to be easily understood.
Monitor server performance and logs. Gather, analyze, and review
data and information to solve complex problems. Install hardware
and software and repair equipment. Communicate orally and in
writing with agency staff and the public. Establish and maintain
effective working relationships. Understand, interpret, and apply
rules, administrative policies, and program guidelines. Operate
office equipment necessary to perform the required duties. Working
Conditions & Environment: This position requires approximately 90%
of work time spent in an office or hybrid work from home
environment, and the remaining 10% spent traveling to off-site
locations. Work Location: Lincoln, Nebrask
Keywords: Diversant, Lincoln , IT Infrastructure Support Analyst, Professions , Lincoln, Nebraska
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