Company: TOTALLY JOINED FOR ACHIEVING COLLAB
Posted on: January 27, 2023
Job Location: Undisclosed
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Job Category: Government - Federal
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a
minority owned, CVE verified Service Disabled Veteran Owned Small
Business (SDVOSB) and HUBZone certified performance driven
professional services government contracting company that provides
a broad spectrum of services and solutions to the U.S government
agencies and organizations.
About the position:
TJFACT is seeking to hire a USCIS Site Manager in Nebraska Service
Center (NSC) Lincoln, NE to join our team!
Those with USCIS Service Center site management experience are
highly encouraged to apply!
Please Note: Locations are subject to change within the surrounding
area due to building changes and Center moves.
Based on pending vaccination mandated legislation, we recommend
employees are vaccinated prior to working for TJFACT.
Duties and Responsibilities:
- Provide onsite management and implement appropriate management
systems to ensure the quality, reliability, accuracy, timeliness,
and throughput, of all services and products provided to USCIS meet
or exceed the performance requirements. In addition, the contractor
shall keep the assigned COR(s) updated on operational status and
- Maintaining a 98% staffing level throughout the order is
critical. As well, ensure that the contractor has a robust
recruitment program to ensure that if employees do depart, there
are others ready to fill those vacancies at the ready.
- Comply with USCIS policies, procedures, user guides, and
regulations in effect during the performance of the order. When a
new policy, practice, process or procedure change is implemented,
the contractor has fifteen (15) days to raise any concerns or
issues to USCIS Contracting Officer (CO) related to scope. For
labor impacts, the contractor will alert USCIS within thirty (30)
- Conduct continuous analysis process flow outcomes to ensure
- Be familiar with Business Disruption Plans (BDP) (plans in the
event of, fire, natural disasters, emergency closures, etc.) and
security plans applicable at the Service Centers and adhere to the
requirements to perform contained within these plans.
- Report without delay to the COR and CO any attempted bribery,
suspected fraud, waste or abuse, and any accidents, theft, or
robbery. The contractor shall provide a written report of such
incidents to the COR and CO in accordance with Significant Incident
Report (SIR) requirements. Require all contractor personnel to sign
nondisclosure statements affirming that they will not disclose
data, including Personally Identifiable Information (PII) that they
encounter in the performance of the order to any unauthorized
entity. PII is any information that permits the identity of an
individual to be directly or indirectly inferred, including any
information which is linked or linkable to that individual.
Contractor personnel shall report any unauthorized disclosure of
PII to their supervisor as soon as it is suspected or confirmed.
The Contractor will report any unauthorized disclosure to the COR
and provide relevant information needed to complete an
- Site management shall report suspicious packages in accordance
with the Service Centers' Mail Security Plan and if released,
process the packages.
- Maintain accounting of the necessary level of supplies needed
to maintain operations based on supply availability and delivery
time, but no less than fifteen (15) daysworth. This includes but is
not limited to, supplies available through the USPS and courier
companies. The contractor shall provide sufficient notice to the
COR of the need for additional consumables to enable timely
- Operate and perform basic user maintenance on Government
provided equipment in accordance with Original Equipment
Manufacturer (OEM) and Service Center instructions and as directed
by the COR. This may include, but is not limited to, making
necessary adjustments to accommodate various size letters and
correspondence, clearing paper jams, and toner cartridges,
- Ensure Government equipment and property are properly
maintained and used as intended to avoid damaging other Government
property (e.g., doors, walls, computer equipment). The contractor
shall notify the COR of incidents resulting in damage to Government
property immediately upon occurrence.
- Provide notification to the COR within one (1) hour (measured
during normal hours of operation) of Government systems or
equipment malfunctions, downtime, or failure.
- Obtain the written approval of the COR for work schedules that
are different from the normal hours of operation one (1) week prior
to the commencement of the schedule.
- The contractor shall maintain the capability to accommodate
surges in intake volume of up to 25% above the rolling daily
average receipt volume for the previous twenty (20) business
- In the event the intake volume exceeds 125% of the rolling
daily average for the previous twenty (20) business days, the
contractor is only responsible for meeting the timeliness
performance requirements for 125% of the rolling daily average; the
balance may be processed on the next business day and may be
considered for the purposes of surge management only as part of the
data intake for the next day.
- If the surge extends beyond one (1) day, then the contractor
shall continue to perform under the same rule for as long as the
surge lasts, recalculating the rolling daily average data
collection volume and the 125% volume each day based on the
previous twenty (20) business days.
- This requirement is measured by total intake volume and not on
a form-by-form basis.
- On Mondays and the first business day after a federal holiday,
the contractor shall maintain the capability to accommodate surges
in intake of up to 50% above the daily average receipt volume for
the previous twenty (20) business days.
- In the event intake volume exceeds 150% of the rolling daily
average for the previous twenty (20) business days, the contractor
is only held responsible for meeting the timeliness performance
requirements for 150% of the rolling daily average.
- The balance may be processed on the next business day and may
be considered for the purposes of surge management only as part of
the data collection for the next day.
- The contractor shall perform all tasks necessary for, or
incidental to, the receiving, processing, securing, and delivery of
incoming and outgoing correspondence. This function includes the
proper handling, securing, and delivery of mail to include, U.S.
Postal Service Express Mail, U.S. Postal Service Registered Mail,
cleared commercial carrier, cleared commercial messenger services
or any other authorized means of transmitting classified
information at the Secret level. All personnel must possess a
security clearance at the Secret level if they are opening mail
that is received by authorized means of transmitting classified
information at the Secret level. Contractors will be responsible
for processing mail classified at the SECRET level daily. Mail at
the SECRET level will include high profile application files and
Letter Head Memorandum (LHMs) that are delivered to the Service
Center sealed with SECRET written or stamped all over the inner
envelope. Contractors may not open the inner envelope and must
deliver the classified mail in dual custody to the cleared
individual to whom it is addressed or secure in an approved GSA
classified container per local guidance until delivery can be
- Contractor personnel shall complete all mandatory USCIS
training, and as directed by the COR. While completing training,
all performance requirements shall continue to be met during both
regular and surge operations.
Required Skills and Experience:
- Three (3) years of overall project management experience
obtained within the last five (5) years, including management of a
project and/or contract more than $5M; or supervision of fifty (50)
employees or more supporting a project and/or contract is
- Bachelors Degree in one (1) of the following disciplines:
Program Management, Business or Public Administration, Information
Systems, Engineering, Finance/Accounting, or related fields. USCIS
will allow a Project Management Professional (PMP) certified by the
Project Management Institute (PMI) in lieu of the educational
- Current site management experience at one of USCIS service
centers is highly preferred
- Medical, Vision and Dental Insurance
- 401-K plus match
- Paid Vacation days
- Paid holidays
- Short Term and Long-Term Disability
- Voluntary Term Life
TJFACT is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
protected veteran status or status as an individual with a
disability. EOE/Minority/Female/Disabled/Veteran. We reserve the
right to modify or revise the job descriptions in part or in its
entirety. Reasonable accommodations will be made in accordance with
Keywords: TOTALLY JOINED FOR ACHIEVING COLLAB, Lincoln , Site Manager-NSC, Professions , Lincoln, Nebraska
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