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Site Manager-NSC

Location: Lincoln
Posted on: January 27, 2023

Job Description:

Job Details
Job Location: Undisclosed
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Undisclosed
Job Category: Government - Federal

About Us:
Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) and HUBZone certified performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.
About the position:
TJFACT is seeking to hire a USCIS Site Manager in Nebraska Service Center (NSC) Lincoln, NE to join our team!
Those with USCIS Service Center site management experience are highly encouraged to apply!
Please Note: Locations are subject to change within the surrounding area due to building changes and Center moves.
Based on pending vaccination mandated legislation, we recommend employees are vaccinated prior to working for TJFACT.
Duties and Responsibilities:

  • Provide onsite management and implement appropriate management systems to ensure the quality, reliability, accuracy, timeliness, and throughput, of all services and products provided to USCIS meet or exceed the performance requirements. In addition, the contractor shall keep the assigned COR(s) updated on operational status and plans.

    • Maintaining a 98% staffing level throughout the order is critical. As well, ensure that the contractor has a robust recruitment program to ensure that if employees do depart, there are others ready to fill those vacancies at the ready.
    • Comply with USCIS policies, procedures, user guides, and regulations in effect during the performance of the order. When a new policy, practice, process or procedure change is implemented, the contractor has fifteen (15) days to raise any concerns or issues to USCIS Contracting Officer (CO) related to scope. For labor impacts, the contractor will alert USCIS within thirty (30) days.
    • Conduct continuous analysis process flow outcomes to ensure productivity maximization.
    • Be familiar with Business Disruption Plans (BDP) (plans in the event of, fire, natural disasters, emergency closures, etc.) and security plans applicable at the Service Centers and adhere to the requirements to perform contained within these plans.
    • Report without delay to the COR and CO any attempted bribery, suspected fraud, waste or abuse, and any accidents, theft, or robbery. The contractor shall provide a written report of such incidents to the COR and CO in accordance with Significant Incident Report (SIR) requirements. Require all contractor personnel to sign nondisclosure statements affirming that they will not disclose data, including Personally Identifiable Information (PII) that they encounter in the performance of the order to any unauthorized entity. PII is any information that permits the identity of an individual to be directly or indirectly inferred, including any information which is linked or linkable to that individual. Contractor personnel shall report any unauthorized disclosure of PII to their supervisor as soon as it is suspected or confirmed. The Contractor will report any unauthorized disclosure to the COR and provide relevant information needed to complete an SIR.
    • Site management shall report suspicious packages in accordance with the Service Centers' Mail Security Plan and if released, process the packages.
    • Maintain accounting of the necessary level of supplies needed to maintain operations based on supply availability and delivery time, but no less than fifteen (15) daysworth. This includes but is not limited to, supplies available through the USPS and courier companies. The contractor shall provide sufficient notice to the COR of the need for additional consumables to enable timely replenishment.
    • Operate and perform basic user maintenance on Government provided equipment in accordance with Original Equipment Manufacturer (OEM) and Service Center instructions and as directed by the COR. This may include, but is not limited to, making necessary adjustments to accommodate various size letters and correspondence, clearing paper jams, and toner cartridges, etc.
    • Ensure Government equipment and property are properly maintained and used as intended to avoid damaging other Government property (e.g., doors, walls, computer equipment). The contractor shall notify the COR of incidents resulting in damage to Government property immediately upon occurrence.
    • Provide notification to the COR within one (1) hour (measured during normal hours of operation) of Government systems or equipment malfunctions, downtime, or failure.
    • Obtain the written approval of the COR for work schedules that are different from the normal hours of operation one (1) week prior to the commencement of the schedule.
    • The contractor shall maintain the capability to accommodate surges in intake volume of up to 25% above the rolling daily average receipt volume for the previous twenty (20) business days.
    • In the event the intake volume exceeds 125% of the rolling daily average for the previous twenty (20) business days, the contractor is only responsible for meeting the timeliness performance requirements for 125% of the rolling daily average; the balance may be processed on the next business day and may be considered for the purposes of surge management only as part of the data intake for the next day.
    • If the surge extends beyond one (1) day, then the contractor shall continue to perform under the same rule for as long as the surge lasts, recalculating the rolling daily average data collection volume and the 125% volume each day based on the previous twenty (20) business days.
    • This requirement is measured by total intake volume and not on a form-by-form basis.
    • On Mondays and the first business day after a federal holiday, the contractor shall maintain the capability to accommodate surges in intake of up to 50% above the daily average receipt volume for the previous twenty (20) business days.
    • In the event intake volume exceeds 150% of the rolling daily average for the previous twenty (20) business days, the contractor is only held responsible for meeting the timeliness performance requirements for 150% of the rolling daily average.
    • The balance may be processed on the next business day and may be considered for the purposes of surge management only as part of the data collection for the next day.
    • The contractor shall perform all tasks necessary for, or incidental to, the receiving, processing, securing, and delivery of incoming and outgoing correspondence. This function includes the proper handling, securing, and delivery of mail to include, U.S. Postal Service Express Mail, U.S. Postal Service Registered Mail, cleared commercial carrier, cleared commercial messenger services or any other authorized means of transmitting classified information at the Secret level. All personnel must possess a security clearance at the Secret level if they are opening mail that is received by authorized means of transmitting classified information at the Secret level. Contractors will be responsible for processing mail classified at the SECRET level daily. Mail at the SECRET level will include high profile application files and Letter Head Memorandum (LHMs) that are delivered to the Service Center sealed with SECRET written or stamped all over the inner envelope. Contractors may not open the inner envelope and must deliver the classified mail in dual custody to the cleared individual to whom it is addressed or secure in an approved GSA classified container per local guidance until delivery can be made.
    • Contractor personnel shall complete all mandatory USCIS training, and as directed by the COR. While completing training, all performance requirements shall continue to be met during both regular and surge operations.

      Required Skills and Experience:

      • Three (3) years of overall project management experience obtained within the last five (5) years, including management of a project and/or contract more than $5M; or supervision of fifty (50) employees or more supporting a project and/or contract is required.
      • Bachelors Degree in one (1) of the following disciplines: Program Management, Business or Public Administration, Information Systems, Engineering, Finance/Accounting, or related fields. USCIS will allow a Project Management Professional (PMP) certified by the Project Management Institute (PMI) in lieu of the educational requirements.
      • Current site management experience at one of USCIS service centers is highly preferred


        • Medical, Vision and Dental Insurance
        • 401-K plus match
        • Paid Vacation days
        • Paid holidays
        • Short Term and Long-Term Disability
        • Voluntary Term Life

          TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

Keywords: TOTALLY JOINED FOR ACHIEVING COLLAB, Lincoln , Site Manager-NSC, Professions , Lincoln, Nebraska

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