Technical Consultant I
Company: University of Nebraska Central Administration
Location: Lincoln
Posted on: January 12, 2021
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Job Description:
Technical Consultant I (Temporary Position) (2 Positions)
(Lincoln, NE)Position Summary: Assist University community with
University Information and computing needs via phone, email, and
other communication methods. This position would utilize industry
recognized incident management, remote management, and system
management tools to monitor, assist, and resolve issues for users
and other departments within the university. These services include
and are not limited to providing direct support for core campus
technology services such as: account support, hardware and software
support, email support, and campus connectivity issues. This
position will need to quickly become familiar with University
Identity Management tools, student information systems, University
Monitoring tools, and other University Enterprise Systems. This
person must also demonstrate a strong track record of proven
customer service. This position will be considered essential
university staff. This position has the potential to be staffed
24-hour-a-day/7-day-a-week.Qualifications: * High school education;
equivalency considered* One year computing support or related
experience to include customer service; required* Knowledge and/or
experience with Windows or Mac computer systems; required* Proven
Customer Service Skills; required* Excellent written and verbal
communication skills; required* Ability to multi-task and manage
competing priorities; required* Knowledge and experience with
Microsoft Office suite of products; required* Knowledge and
experience with e-mail, mobile devices, and Internet Browsers;
required* Knowledge of network connectivity procedures; required*
Associate's degree in technology or related field; preferredSalary:
$35,100/yearPlease note: Sponsorship will not be offered for this
position.University of Nebraska Central AdministrationSDL2017
Keywords: University of Nebraska Central Administration, Lincoln , Technical Consultant I, Professions , Lincoln, Nebraska
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