LincolnRecruiter Since 2001
the smart solution for Lincoln jobs

Supervisor, Field Operations

Company: Spectrum
Location: Lincoln
Posted on: September 13, 2019

Job Description:

Client Reference Code: 247091
JOB SUMMARYResponsible for overall fulfillment operations of the system locations from the node to the home across the assigned area. Supervise installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements. Maximize customer satisfaction through quality craftsmanship and operational excellence of the customer premise network. Responsible for the hiring, training, development, and performance evaluation of team.MAJOR DUTIES AND RESPONSIBILITIESEnsure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standardsEnsures quality control checks are completed satisfactorily; resolve escalated customer problems as necessary.Provides quality assurance support and direction to field staff regarding new or existing technologies.Performs field safety observations and quality control checks in accordance with company TQA requirements.Resolves and proactively prevents customer escalationsEstablishes positive employee relations through effective individual and team communication and provide ongoing supportRegularly observes and mentors employees in regard to safety, quality, productivity and well-beingCoordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.Performs practical field evaluations to verify technical competencies and safe practices; provides necessary feedbackEnsures staff has and maintains necessary company-issued tools and equipmentFacilitates cross-functional communications and cooperation with internal departments and service partnersInstills knowledge of all company products and servicesMaintains records and documents in accordance with company policies and proceduresAdheres to industry specific local, state, and federal regulations, as applicableKnows, understands and follows company policyPerforms other duties as requested by managerREQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAdvanced understanding of the TCP/IP stack and associated abstraction layersAdvanced knowledge of network designs, network architectures, and network topologiesAbility to read, write and speak the English language to communicate with employees, customers, and suppliers in person, on the phone, and/or by written communications in a clear, straight-forward, and professional mannerAbility to use the following hand tools: electric drills, hammers, wrenches, screwdriversAbility to walk over all types of terrain in all kinds of weather, while carrying tools and equipment, including gaffs, ladders, and fully loaded tool beltsBasic knowledge using software tools to support the current operationsKnowledge in basic network devices and network appliances Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipmentAbility to accurately take measurement and apply to position tasksAbility to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)Ability to perform job from high places (i.e. poles and roofs)Ability to differentiate between different sizes and colors of wiresAbility to work with small components and wires to make cable connectionsAbility to make cable connections in tight spaces by bending, reaching, twistingAbility to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment and tool beltsAbility to work while standing 50 - 70% of the timeAbility to use personal computer and software applications including Microsoft OfficeAbility to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)Ability to use handheld communication devices and applicationsAbility to use electric or battery operated hand tools such as drills, hammers, wrenches, screwdriversCertifications and LicensesValid driver's license with satisfactory driving record within Company required standardsEducationAssociates degree in electronics or related field, or equivalent work experienceIndustry and vendor specific certifications and training (NCTI, SCTE, BCT/E)Related Work Experience5+ years of Field Techician work experience perferredSupervisory experience in a technical environment preferred or equivalent work experienceExperience in complex, structure cabling jobs that include interior/exterior installation of Cat5/Cat6cablingExperience in programming and installing routers, Internet gateway services, Layer2/3 Ethernet switches and wireless access points in commercial environmentsPREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to successfully manage face-to-face customer interactions and resolutionsDemonstrated leadership qualitiesAbility to handle multiple projects and tasksAbility to prioritize and organize effectivelyAbility to supervise and motivate othersModerate knowledge of residential and commercial facility construction design/layoutBasic knowledge of company products and servicesWORKING CONDITIONSWork indoors in confined space, poorly ventilated areas such as attics during extreme heat or coldExposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutionsWork in commercial or factory type environmentsWork outdoors in all kinds of weather and at all times of the day or nightWork performed near power lines and electricityWork and travel in inclement weatherSome work may be performed in an office environmentWork performed at various heights above ground on telephone/power polesSome out of town and overnight travel as the business needs dictateOccasionally required to work overtime as the business needs dictateAbility to work weekends or a second shift as the business needs dictateJob Code : TOP415 Sup, Field Operations Exempt 247091BR

Keywords: Spectrum, Lincoln , Supervisor, Field Operations, Other , Lincoln, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Power-Generation Equipment Repairer (91D)
Description: 91D Power-Generation Equipment Repairer Job ID: 1106202 Job Views: 105 Location: OMAHA, Nebraska, United States ZIP Code: 68106 Job Category: Mechanic and Maintenance Posted: 09.04.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Omaha
Posted on: 09/17/2019

Power-Generation Equipment Repairer (91D)
Description: 91D Power-Generation Equipment Repairer Job ID: 1106201 Job Views: 101 Location: OMAHA, Nebraska, United States ZIP Code: 68142 Job Category: Mechanic and Maintenance Posted: 09.04.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Omaha
Posted on: 09/17/2019

Material Handler - Warehouse
Description: Adecco is assisting a local client recruiting for a current Material Handler - Warehouse job in Omaha, NE. This is a long-term temporary to hire opportunity. As a Material Handler you will manually (more...)
Company:
Location: Omaha
Posted on: 09/17/2019


Unit Supply Specialist - Warehouse Manager (92Y)
Description: 92Y Unit Supply Specialist - Warehouse Manager Job ID: 1106211 Job Views: 136 Location: OMAHA, Nebraska, United States ZIP Code: 68142 Job Category: Supply and Logistics Posted: 09.04.2019 Age (more...)
Company: Army National Guard
Location: Omaha
Posted on: 09/17/2019

Straight Truck Owner Operator Drivers Needed!
Description: br br Call Today 855 315-0404 br br Become your own Boss of the Road with Bolt Express Bolt Express is very excited to share a new opportunity
Company: Bolt Express
Location: Omaha
Posted on: 09/17/2019

Signal Support Systems Specialist (25U)
Description: 25U Signal Support Systems Specialist Job ID: 1106195 Job Views: 138 Location: OMAHA, Nebraska, United States ZIP Code: 68106 Job Category: Technology and Networking Posted: 09.04.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Omaha
Posted on: 09/17/2019

Light-Wheel Vehicle Mechanic (91B)
Description: 91B Light-Wheel Vehicle Mechanic Job ID: 1106199 Job Views: 112 Location: OMAHA, Nebraska, United States ZIP Code: 68142 Job Category: Mechanic and Maintenance Posted: 09.04.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Omaha
Posted on: 09/17/2019

Brands Want To Pay You
Description: Brands Want
Company: Survey Voices
Location: Omaha
Posted on: 09/17/2019

Vehicle Attendant (Car Cleaner)
Description: Be part of a supportive and connected family-friendly team where you'll be appreciated and valued as much as our customers. Whether you have experience as a janitor, custodian or housekeeper, and enjoy (more...)
Company: Avis Budget Group
Location: Omaha
Posted on: 09/17/2019

Bid On Local Remodeling Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Omaha
Posted on: 09/17/2019

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Lincoln RSS job feeds