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Contact Center Associate

Company: Allstate
Location: Lincoln
Posted on: February 13, 2019

Job Description:

Where good people build rewarding careers.Think that working in the insurance field can---t be exciting, rewarding and challenging? Think again. You---ll help us reinvent protection and retirement to improve customers--- lives. We---ll help you make an impact with our training and mentoring offerings. Here, you---ll have the opportunity to expand and apply your skills in ways you never thought possible. And you---ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.Job DescriptionAllstate Insurance Company has an excellent opportunity for a Contact Center Associate in Lincoln, NE. In this vital role, you will be responsible for the following duties:

  • Put the customer at the center of what you do
  • Respond to questions and/or concerns from Allstate agents, customers and home office employees
  • Interpret and apply concepts based on company policies and procedures
  • Participate in a diverse team environment that handles incoming complex, sometimes intensified calls
  • Build work requests for our processing partners
  • Communicate with associates through the phone, email and work requests
  • Research and respond to customer inquiries within service levels
  • Work in a reciprocal team environment to handle large call volumes
  • Able to adhere to call center guidelines and measurements
  • Maintain confidentiality of customer and agent information
  • Successfully complete required training programs
  • Shifts are figured out through a schedule bidding process, or as business needs instruct and are based on performance results
  • Able to work any 8-hour shift between 7:55 am and 7:00 pm Monday through Friday and rotating Saturdays 7:55 am to 4:30pm.
  • New hires will have the 10:30 am to 7pm shift
  • Pay $15.25 /hr Location: Lincoln, Nebraska (Home Based work opportunities may exist for employees with consistent performance and attendance behaviors) **Class start date is March 18, 2019** OUR APPEALING LINCOLN CAMPUS LOCATION FEATURES:Onsite Fitness CenterFull Service Cafeteria24-Hour SecurityFree ParkingWalking Path on GroundsJob Qualifications
    • Excellent customer service skills
    • Ability to communicate clearly, professionally and compassionately
    • Ability to learn and apply knowledge of insurance contracts, procedures and customer service philosophies
    • Effectively use multiple computer systems, phones, and other technologies at a time.
    • Ability to support a service culture through great quality and efficiency, even when work volume is high
    • Requires attention to detail and a genuine dedication to servicing the field force, policy holders, co-workers and other home office personnel
    • Ability to empathize with, actively listen to, deal sensitively and professionally with customers and agents
    • Excellent intuitive and analytical skills to review cases and determine solutions to requests
    • Make valuable contributions by building, revising and improving processes to focus on delivering the best customer and producer experience
    • Requires excellent interpersonal and prioritization skills, and the ability to adapt quickly and effectively to shifting priorities, as well as a strong dedication to providing extraordinary customer service
    • Work independently displaying good judgment and analytical skills
    • Ability to work schedule demands and requirements
    • Prefer 2+ years of customer service experience.
    • High School Diploma/GED Good Work. Good Life. Good Hands--. As a Fortune 100 company and industry leader, we provide a competitive salary --- but that---s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you---ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

      Keywords: Allstate, Lincoln , Contact Center Associate, Other , Lincoln, Nebraska

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