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Helpdesk Support Specialist Level II

Company: Paradigm Oral Health
Location: Lincoln
Posted on: July 8, 2024

Job Description:

Job Summary: The Helpdesk Support Specialist Level II will provide IT help desk support to internal end users remotely with some occasional on-site possible. Find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Role and Responsibilities:

  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
  • Resolve support tickets
  • Install and configure hardware and software
  • Provide occasional on-site support to end users in your region
  • User account management - onboarding and offboarding
  • Support an environment that includes Azure AD, Windows, AD, Windows, Android, Mac OS, and IOS devices
  • Troubleshoot and basic configuration of networking hardware (routers, switches, APs)
  • Microsoft 365 administration and management
  • VoIP system configuration and troubleshooting
  • Create documentation for internal IT, and for end user training Required Skills/Abilities:---
    • Technically capable and a self-starter, ability to self-teach
    • Strong organizational and customer service skills
    • Innovative and creative approach to problem solving
    • Proficient in multitasking and prioritization
    • Attention to detail
    • Ability and willingness to work in a collaborative team environment
    • May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary
    • Solid understanding of computers, networks, software, and VoIP systems
    • Experience with Microsoft 365, Active Directory, and Microsoft server and workstation applications
    • Experience with Meraki, Fortinet, Sonicwall, and Unifi devices Education and Experience:
      • Bachelor's Degree preferred
      • Three+ years of tech support experience required
      • Experience with Dental technology and supporting Dental practices preferredPI23cb67be2583-31181-34702935

Keywords: Paradigm Oral Health, Lincoln , Helpdesk Support Specialist Level II, Other , Lincoln, Nebraska

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