Child Support Operations Specialist
Company: Government jobs
Location: Lincoln
Posted on: January 27, 2023
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Job Description:
DescriptionThe State of Nebraska, Department of Health and Human
Services is seeking a Child Support Enforcement (CSE) Operations
Specialist for the Division of Children and Family Services. The
CSE Operations Specialist is responsible for the Review and
modification of court orders per state and federal statute and
regulations as well as the Recovery and establishing repayment
plans and collecting from overpaid parties, Administrative
attachment, License suspension, State Tax Offset, Federal Tax
Offset and Passport Denial. This position also offers support to
Child Support Enforcement workers across the state.Are you a
compassionate, results-driven professional with the skills
necessary to provide leadership within an organization that helps
children and families care for themselves resulting in healthier
families and safer, more prosperous communities? If so, WE NEED
YOU! Join a dedicated team working together to make a positive
impact with families.Please note on your application or in your
resume the preferred requirements that you match as found in
Qualifications/Requirements section.What we can offer you:---Stable
Employment Opportunity---Career Development and Learning---Tuition
Reimbursement---156% match of first 4.8% contribution to Retirement
Plan---13 Paid Holidays---Generous Leave Accruals and
Benefits---Opportunity to be part of a caring
organization---Flexible SchedulesDHHS State of Nebraska values our
employees as well as a supportive environment that strives to
promote Diversity, Inclusion, and Belonging. We recruit, hire,
train, and promote in all job qualifications and at all levels
without regard to race, color, religion, sex, age, national origin,
disability, marital status, or genetics.For more information about
the Nebraska Department of Health and Human Services and the
Division of Children and Family Services, please visit our website,
http://dhhs.ne.gov. Examples of WorkAs a Child Support Enforcement
Operations Specialist, you will:---Research inquiries related to
various administrative procedures such as Tax Refund Offset,
License Suspension, Unemployment Insurance Benefits, Consumer
Credit Reporting and Property Liens.---Interpret and apply federal
regulations, state statutes and the Nebraska Administrative Code to
implement administrative procedures.---Evaluate applications, court
orders and other legal documents to determine legal jurisdiction
and initiate appropriate actions such as administrative enforcement
and modification of support.---Analyze incoming interstate cases to
ensure that documentation is complete and determine appropriate
jurisdiction for the establishment and enforcement of support
orders.---Research, resolve and respond to inquiries from custodial
and non-custodial parents, general public, child support
enforcement agencies, attorneys, District Court clerks, state and
federal agencies and elected officials.---Represent the State at
Administrative hearings pursuant to implemented administrative
actions.---Prepare and analyze reports to ensure the effectiveness
of programs.---Provides training on various Child Support
Enforcement programs. Qualifications / RequirementsREQUIREMENTS:A
Bachelor's degree in a closely related area such as: social work;
counseling/guidance; psychology; sociology; human development;
mental health care; education; criminal justice; public or business
administration; accounting; law enforcement; or English.OR24
semester hours of post high school coursework in social work;
counseling/guidance; psychology; sociology; human development;
mental health care; education; criminal justice; public business
administration; accounting; law enforcement English or a closely
related area.ANDTwo years of experience in eligibility
determination for major Income Maintenance programs or child
support services; in developing contacts with local community
organizations and their resources and experience in other areas of
social services delivery involving close contact with
client/applicants OR in a judicial or law enforcement organization
or credit and collections organizations involving close contact
with clients/applicants in a decision-making
role.PREFERRED:Experience in child support enforcement and case
management.Experience in eligibility determination for public
assistance programs, protection and safety, or finance and
accounting.Customer service experience related to researching and
responding to inquiries.Experience with CHARTS, NFOCUS and
Microsoft Office applications.Bilingual skills in English/Spanish.
Knowledge, Skills and AbilitiesMust have ability to handle multiple
tasks. Possess strong analytical skills. Must be detailed oriented,
work independently, and demonstrate excellent verbal/written
skills. Enjoys talking on the phone with customers.Knowledge of:
all agency child support programs, policies, procedures and
requirements; State and Federal regulations and statutes concerning
child support program; district court system and proceedings;
office procedures, including the organization of data and using
computer systems programs; the uniqueness of families, children and
their cultural diversity; community resources and how to access
them; interagency collaboration; confidentiality and guidelines for
the release of information.Skill in: the techniques of interviewing
for collecting customer information, gaining rapport, and assessing
customer needs; providing customer service; analyzing facts and
evidence to recommend appropriate legal or administrative action;
using time management and organizational tools; reviewing and
evaluating information in relation to general guidelines and
specific criteria.Ability to: communicate effectively with
individuals from a variety of socio/economic, cultural, and
educational backgrounds; research, interpret and apply federal,
State and agency laws, statutes, policies, procedures or rules to
individual and unique circumstances; effectively evaluate appeals
to determine if various criteria are satisfied; develop and
maintain an effective working relationship with a variety of
individuals and resolve customer concerns; research complex issues,
report findings and make recommendations to Child Support
Enforcement Administration; conduct in-depth interviews to gather
sensitive and personal information and identify needs; apply
problem solving techniques to a variety of different circumstances
in order to provide appropriate services; interpret and apply
program rules and regulations with a high degree of accuracy;
calculate solutions to mathematical problems; organize and manage
work flow, prioritize, and multitask; write clear, concise, and
non-judgmental narratives, letters, and other material; provide
training on various programs as needed; work in teams in order to
meet or exceed their goals; meet timelines with a level of
accuracy, integrity, professionalism, customer service and
motivation; network with other professionals; maintain
confidentiality and abide by all acceptable standards in
safeguarding information.We offer a comprehensive package of pay,
benefits, paid time off, retirement and professional development
opportunities to help you get the most out of your career and life.
Your paycheck is just part of your total compensation. Check out
all that the State of Nebraska has to offer!For more information on
benefits currently offered to permanent teammates, please visit:
https://statejobs.nebraska.gov/index.html#benefits
Keywords: Government jobs, Lincoln , Child Support Operations Specialist, Other , Lincoln, Nebraska
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