Child Support Operations Specialist

Company: Government jobs
Location: Lincoln
Posted on: January 27, 2023

Job Description:

DescriptionThe State of Nebraska, Department of Health and Human Services is seeking a Child Support Enforcement (CSE) Operations Specialist for the Division of Children and Family Services. The CSE Operations Specialist is responsible for the Review and modification of court orders per state and federal statute and regulations as well as the Recovery and establishing repayment plans and collecting from overpaid parties, Administrative attachment, License suspension, State Tax Offset, Federal Tax Offset and Passport Denial. This position also offers support to Child Support Enforcement workers across the state.Are you a compassionate, results-driven professional with the skills necessary to provide leadership within an organization that helps children and families care for themselves resulting in healthier families and safer, more prosperous communities? If so, WE NEED YOU! Join a dedicated team working together to make a positive impact with families.Please note on your application or in your resume the preferred requirements that you match as found in Qualifications/Requirements section.What we can offer you:---Stable Employment Opportunity---Career Development and Learning---Tuition Reimbursement---156% match of first 4.8% contribution to Retirement Plan---13 Paid Holidays---Generous Leave Accruals and Benefits---Opportunity to be part of a caring organization---Flexible SchedulesDHHS State of Nebraska values our employees as well as a supportive environment that strives to promote Diversity, Inclusion, and Belonging. We recruit, hire, train, and promote in all job qualifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.For more information about the Nebraska Department of Health and Human Services and the Division of Children and Family Services, please visit our website, http://dhhs.ne.gov. Examples of WorkAs a Child Support Enforcement Operations Specialist, you will:---Research inquiries related to various administrative procedures such as Tax Refund Offset, License Suspension, Unemployment Insurance Benefits, Consumer Credit Reporting and Property Liens.---Interpret and apply federal regulations, state statutes and the Nebraska Administrative Code to implement administrative procedures.---Evaluate applications, court orders and other legal documents to determine legal jurisdiction and initiate appropriate actions such as administrative enforcement and modification of support.---Analyze incoming interstate cases to ensure that documentation is complete and determine appropriate jurisdiction for the establishment and enforcement of support orders.---Research, resolve and respond to inquiries from custodial and non-custodial parents, general public, child support enforcement agencies, attorneys, District Court clerks, state and federal agencies and elected officials.---Represent the State at Administrative hearings pursuant to implemented administrative actions.---Prepare and analyze reports to ensure the effectiveness of programs.---Provides training on various Child Support Enforcement programs. Qualifications / RequirementsREQUIREMENTS:A Bachelor's degree in a closely related area such as: social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public or business administration; accounting; law enforcement; or English.OR24 semester hours of post high school coursework in social work; counseling/guidance; psychology; sociology; human development; mental health care; education; criminal justice; public business administration; accounting; law enforcement English or a closely related area.ANDTwo years of experience in eligibility determination for major Income Maintenance programs or child support services; in developing contacts with local community organizations and their resources and experience in other areas of social services delivery involving close contact with client/applicants OR in a judicial or law enforcement organization or credit and collections organizations involving close contact with clients/applicants in a decision-making role.PREFERRED:Experience in child support enforcement and case management.Experience in eligibility determination for public assistance programs, protection and safety, or finance and accounting.Customer service experience related to researching and responding to inquiries.Experience with CHARTS, NFOCUS and Microsoft Office applications.Bilingual skills in English/Spanish. Knowledge, Skills and AbilitiesMust have ability to handle multiple tasks. Possess strong analytical skills. Must be detailed oriented, work independently, and demonstrate excellent verbal/written skills. Enjoys talking on the phone with customers.Knowledge of: all agency child support programs, policies, procedures and requirements; State and Federal regulations and statutes concerning child support program; district court system and proceedings; office procedures, including the organization of data and using computer systems programs; the uniqueness of families, children and their cultural diversity; community resources and how to access them; interagency collaboration; confidentiality and guidelines for the release of information.Skill in: the techniques of interviewing for collecting customer information, gaining rapport, and assessing customer needs; providing customer service; analyzing facts and evidence to recommend appropriate legal or administrative action; using time management and organizational tools; reviewing and evaluating information in relation to general guidelines and specific criteria.Ability to: communicate effectively with individuals from a variety of socio/economic, cultural, and educational backgrounds; research, interpret and apply federal, State and agency laws, statutes, policies, procedures or rules to individual and unique circumstances; effectively evaluate appeals to determine if various criteria are satisfied; develop and maintain an effective working relationship with a variety of individuals and resolve customer concerns; research complex issues, report findings and make recommendations to Child Support Enforcement Administration; conduct in-depth interviews to gather sensitive and personal information and identify needs; apply problem solving techniques to a variety of different circumstances in order to provide appropriate services; interpret and apply program rules and regulations with a high degree of accuracy; calculate solutions to mathematical problems; organize and manage work flow, prioritize, and multitask; write clear, concise, and non-judgmental narratives, letters, and other material; provide training on various programs as needed; work in teams in order to meet or exceed their goals; meet timelines with a level of accuracy, integrity, professionalism, customer service and motivation; network with other professionals; maintain confidentiality and abide by all acceptable standards in safeguarding information.We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer!For more information on benefits currently offered to permanent teammates, please visit: https://statejobs.nebraska.gov/index.html#benefits

Keywords: Government jobs, Lincoln , Child Support Operations Specialist, Other , Lincoln, Nebraska