Client Support Specialist (Hybrid)

Company: Gallup
Location: Lincoln
Posted on: January 26, 2023

Job Description:

Provide exceptional support to Gallup clients.As a client support specialist, you will provide the world-class service Gallups clients expect from us. Supporting a wide variety of Gallup services and products, youll help clients, consumers and survey respondents troubleshoot problems and navigate through our platforms. Using your excellent written and verbal communication skills and knack for technology, youll answer questions about our products and help transform stressful situations into positive interactions via phone, email and chat support. While most of the time you will work independently, youll also collaborate with your team, providing backup and guidance to your coworkers as needed.Who we want:Logical problem solvers who can easily navigate technical systems and are known for their ability to resolve issues and provide client support in the momentCalm and compassionate communicators who can easily put their thoughts into words and quickly build rapport to help others through stressful situationsDedicated achievers who thrive in a fast-paced environment where they can be highly productiveProactive thinkers who can anticipate opportunities to better serve Gallups clients through a variety of product and service offeringsSophisticated professionals who leave a lasting impression on guests, clients and associatesWhat you need:An associate degree or at least three years of customer service or technical support experience requiredProven proficiency in Microsoft Word and Excel requiredMust live within a 60-mile radius of Omaha, NEAvailability to work late afternoons, evenings, and some weekends preferredPrevious chat experience preferredEligibility to work in the United States is required; this position is not eligible for employment visa sponsorshipWhat we offer:A strengths-based, engagement-focused and performance-oriented cultureContinuous learning and development opportunitiesA diverse, casual and hybrid work environment that allows you to work on-site and from homeFlexible scheduling with day, evening and weekend shifts availableWorld-class managers who guide and empower associates based on their unique skills and strengthsMission-driven work that changes the lives of people around the worldA robust benefits package including medical, dental and vision insurance options; a 401(k) retirement and savings plan with company matching; and an employee stock ownership programAn on-site cafeteria, fitness center, federal credit union and state-of-the-art child development center, all on a beautiful downtown Omaha campus that sits on the Missouri RiverLearn more about life at Gallup.Gallup is a federal contractor and must comply with President Bidens Executive Order 14042 concerning COVID-19 vaccinations. As such, all U.S.-based employees must be fully vaccinated. Gallup will consider requests for medical or religious exemptions to the vaccine requirement.Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.PRIMARY LOCATION United States-Lincoln

Keywords: Gallup, Lincoln , Client Support Specialist (Hybrid), Other , Lincoln, Nebraska