Client Support Specialist (Hybrid)
Company: Gallup
Location: Lincoln
Posted on: January 26, 2023
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Job Description:
Provide exceptional support to Gallup clients.As a client
support specialist, you will provide the world-class service
Gallups clients expect from us. Supporting a wide variety of Gallup
services and products, youll help clients, consumers and survey
respondents troubleshoot problems and navigate through our
platforms. Using your excellent written and verbal communication
skills and knack for technology, youll answer questions about our
products and help transform stressful situations into positive
interactions via phone, email and chat support. While most of the
time you will work independently, youll also collaborate with your
team, providing backup and guidance to your coworkers as needed.Who
we want:Logical problem solvers who can easily navigate technical
systems and are known for their ability to resolve issues and
provide client support in the momentCalm and compassionate
communicators who can easily put their thoughts into words and
quickly build rapport to help others through stressful
situationsDedicated achievers who thrive in a fast-paced
environment where they can be highly productiveProactive thinkers
who can anticipate opportunities to better serve Gallups clients
through a variety of product and service offeringsSophisticated
professionals who leave a lasting impression on guests, clients and
associatesWhat you need:An associate degree or at least three years
of customer service or technical support experience requiredProven
proficiency in Microsoft Word and Excel requiredMust live within a
60-mile radius of Omaha, NEAvailability to work late afternoons,
evenings, and some weekends preferredPrevious chat experience
preferredEligibility to work in the United States is required; this
position is not eligible for employment visa sponsorshipWhat we
offer:A strengths-based, engagement-focused and
performance-oriented cultureContinuous learning and development
opportunitiesA diverse, casual and hybrid work environment that
allows you to work on-site and from homeFlexible scheduling with
day, evening and weekend shifts availableWorld-class managers who
guide and empower associates based on their unique skills and
strengthsMission-driven work that changes the lives of people
around the worldA robust benefits package including medical, dental
and vision insurance options; a 401(k) retirement and savings plan
with company matching; and an employee stock ownership programAn
on-site cafeteria, fitness center, federal credit union and
state-of-the-art child development center, all on a beautiful
downtown Omaha campus that sits on the Missouri RiverLearn more
about life at Gallup.Gallup is a federal contractor and must comply
with President Bidens Executive Order 14042 concerning COVID-19
vaccinations. As such, all U.S.-based employees must be fully
vaccinated. Gallup will consider requests for medical or religious
exemptions to the vaccine requirement.Gallup is an equal
opportunity/affirmative action employer that celebrates, supports
and promotes diversity and inclusion. We will consider all
qualified applicants without regard to race, color, religion, sex,
national origin, disability, protected veteran status, sexual
orientation or gender identity, or any other legally protected
basis, in accordance with applicable law.PRIMARY LOCATION United
States-Lincoln
Keywords: Gallup, Lincoln , Client Support Specialist (Hybrid), Other , Lincoln, Nebraska
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