Customer Service Representative
Company: Nebraska Cold Storage
Posted on: November 25, 2022
_CSR - Customer Service Representative/Export Assistant _
*Core Qualifications: *
* Shipping and Receiving Experience
* Inventory Control Experience
* Detail Oriented
* Ability to work in a team environment.
* Has computer knowledge.
* Microsoft Excel
* Microsoft Office \* Good communication/Interpersonal skills.
* Flexible Schedule
*Job duties to include: *
* Create order tie sheets for trucks that are scheduled on the
* This will include verifying and updating the customer service
program with loading orders that are provided by brokers. \* Enter
customer orders in a timely fashion and follow up with sales reps
* This would include clarification of any discrepancies on order.
\* Answer phones in a professional and timely manner
* Complete dock appointments when necessary
* Check in drivers upon driver arrival. Check driver load number
matches a scheduled appointment. Collect and review driver's
documents for accuracy.
* Communicate with dock staff for available door/dock staff. Route
driver to appropriate door.
* Review on screen data against order information for
discrepancies. Resolve discrepancies or bring to attention of
Office Manager for further action
* Complete information on bill of lading documents.
* Review and correct any discrepancies between bill of lading
documents and warehouse system.
* Correct documents with accurate information.
* Review notes for any special document handling requirements (ex.,
special labeling, COA requests, e-mail, etc.).
* Print copies of bills of lading, present correct copies to
drivers for signatures in an organized manner.
* Scan documents to be sent to customers when complete.
*Additional Qualifications: *
* Familiarity with Export documents
* Basic Accounting functions
* Experience with Transportation guidelines
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
* Health insurance
* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Hastings, NE 68901: Reliably commute or planning to relocate
before starting work (Preferred)
* High school or equivalent (Preferred)
Work Location: One location%58047475%
Keywords: Nebraska Cold Storage, Lincoln , Customer Service Representative, Other , Hastings, Nebraska
Didn't find what you're looking for? Search again!