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Customer Service Representative

Company: Nebraska Cold Storage
Location: Hastings
Posted on: November 25, 2022

Job Description:

_CSR - Customer Service Representative/Export Assistant _
*Core Qualifications: *

* Shipping and Receiving Experience
* Inventory Control Experience
* Detail Oriented
* Ability to work in a team environment.
* Has computer knowledge.
* Microsoft Excel
* Microsoft Office \* Good communication/Interpersonal skills.
* Flexible Schedule

*Job duties to include: *

* Create order tie sheets for trucks that are scheduled on the following day.
* This will include verifying and updating the customer service program with loading orders that are provided by brokers. \* Enter customer orders in a timely fashion and follow up with sales reps when necessary
* This would include clarification of any discrepancies on order. \* Answer phones in a professional and timely manner
* Complete dock appointments when necessary
* Check in drivers upon driver arrival. Check driver load number matches a scheduled appointment. Collect and review driver's documents for accuracy.
* Communicate with dock staff for available door/dock staff. Route driver to appropriate door.
* Review on screen data against order information for discrepancies. Resolve discrepancies or bring to attention of Office Manager for further action
* Complete information on bill of lading documents.
* Review and correct any discrepancies between bill of lading documents and warehouse system.
* Correct documents with accurate information.
* Review notes for any special document handling requirements (ex., special labeling, COA requests, e-mail, etc.).
* Print copies of bills of lading, present correct copies to drivers for signatures in an organized manner.
* Scan documents to be sent to customers when complete.

*Additional Qualifications: *

* Familiarity with Export documents
* Basic Accounting functions
* Experience with Transportation guidelines

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

* Health insurance
* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Hastings, NE 68901: Reliably commute or planning to relocate before starting work (Preferred)

* High school or equivalent (Preferred)

Work Location: One location%58047475%

Keywords: Nebraska Cold Storage, Lincoln , Customer Service Representative, Other , Hastings, Nebraska

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