Call Center Support Representative - REMOTE
Company: Threshold Brands
Location: Aurora
Posted on: August 6, 2022
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Job Description:
Job Description Salary: $13.00/hr REMOTE WORK OPPORTUNITY
BENEFITS Threshold Brands provides a fun place to work where people
are respected, learning is continuous, and cutting-edge ideas are
always welcome. Competitive employee-focused benefits include:
Medical, dental, vision and other ancillary benefits Disability,
Life Insurance 401K with company match PTO and Paid Holidays Remote
working environment KEY CONSIDERATIONS Support representatives are
responsible for assisting customers and franchise owners via email
communications. They assist with analyzing and assessing calls for
quality assurance purposes. OUR ACTIVELY EXPANDING HOME SERVICES
BRANDS MaidPro Men in Kilts FlyFoe Pestmaster Plumbing Heating
Paramedics USA Insulation Sir Grout Granite Garage PURPOSE AND
RESPONSIBILITIES Respond to email communications in a timely and
professional manner. Accurately and precisely listen and assess
sales and customer service calls on a daily basis. Acting as an
intermediary between potential customers and franchisees in the
initial to the final stage of the sales process PROFESSIONAL
QUALIFICATIONS 1-2 years of previous sales and/or customer service
experience Previous phone experience preferred High School or
equivalent Excellent written and verbal communication skills
Ability to multitask (talking, typing, with attention to detail)
Ability to problem solve Strong computer skills with strength in
typing speed (40 wpm) CONTACT SOLUTIONS CENTER - HOURS OF OPERATION
Monday through Friday: 8am - 10pm Saturday: 9am - 7pm Sunday: 10am
- 6:30pm COMPENSATION Hourly Pay Monthly Commissions. OUR FAMILY OF
BRANDS It all began in June 2020, when our flagship franchise,
MaidPro, partnered with The Riverside Company (a private equity
sponsor). Since then, we---ve been moving at a rapid speed growing
both organically and through acquisitions. Today, we are 8 brands
strong, supporting not only MaidPro but also Men in Kilts, FlyFoe,
Pestmaster, Plumbing Heating Paramedics, USA Insulation, Sir Grout
and Granite Garage. Our strategy is to keep adding great-performing
brands to our portfolio, so we---re not slowing down. We---re
headquartered in Boston, Massachusetts, but really, we---re all
over the map, with more than 400 franchise locations across North
America. WORKING AT THRESHOLD BRANDS Are you looking for an
exciting opportunity to work at a company that genuinely cares
about its employees, franchisees, and customers? A company that
believes in work-life balance, that it is okay to have fun on the
job, and that invests in its employees by providing challenging
opportunities and tools to deliver excellence? If these beliefs
ring true to you, we invite you to read on. What do we do? We help
entrepreneurs achieve their lifelong dream of success through
business ownership. As a multi-brand franchisor, we plan to deliver
multiple home services through individually owned and operated
franchisees throughout the United States and Canada. We help our
brands deliver superior customer service by providing a high touch
National Contact Center, cutting-edge technology, fun and upbeat
marketing and business coaching that adds real value. In a
nutshell, our vision is to be a franchisee-friendly company,
empowering entrepreneurs to deliver exceptional services to their
communities. COMPANY CULTURE Who are we? We are a collection of
entrepreneurs, out-of-the-box thinkers, hospitality minded
innovators. We thrive in a fast-paced, high-energy environment and
we are steadfastly committed to adding value to everything we do.
Our flagship company, MaidPro, has been listed as a Forbes Top 10
franchise and the Boston Business Journal has previously ranked
MaidPro one of Boston---s Best Places to Work every year for over a
decade. We plan to keep that momentum going across Threshold
Brands. Who do we want on our team? We look for people who are
natural learners, passionate about their careers and love to help
businesses grow. Why work here? We provide a fun place to work
where people are nice, learning is continuous, individuality is
respected, and your cutting-edge ideas are welcomed. At the same
time, we---re straight shooters. We support each other but we also
challenge each other. Working here is not for the walking dead or
retired-on-duty. You will be challenged every day, but it will be
the best job you ever had
Keywords: Threshold Brands, Lincoln , Call Center Support Representative - REMOTE, Other , Aurora, Nebraska
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