Customer Service Representative II

Company: Sonova
Location: Aurora
Posted on: January 15, 2022

Job Description:

Covid Protocol:Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.Customer Service Representative IISonova US is seeking a Customer Service Representative II at our Aurora Operations Distribution Center in Aurora, IL. In this position you will make an impact on business while improving lives of all ages with hearing devices. As a Customer Service Representative II, you will respond to all customer inquiries, concerns and needs in a timely, friendly, and professional manner in order to increase customer experience with Sonova businesses. Sonova is the third largest manufacturer in Aurora and has been in the community for over 40 years. Come join Sonova and work with an outstanding, passionate, high energy team in a fast paced production environment!Our offer to you:An opportunity to improve the quality of life for millions of people suffering from hearing lossA challenging and motivating manufacturing positionA team of 500 employees from 17 different countries, speaking 30 different languagesA company that prides itself on innovation with new technology devices approximately every 6 monthsOpportunities for further responsibilities and support for further training and developmentSonova's outstanding opportunities and career growthMain tasks and responsibilities:Handle customer requests through email, phone calls, or reportingAcquire and expand knowledge of individual expertiseStrong understanding of current tools: Salesforce, SAP, Customer Journey Platform (CJP), and Microsoft Excel, Outlook, and TeamsCross-trained within department to allow for flexibility Contact for Order Entry Team, Production Supervisor, and for external customersAssist in projects associated with AODC Customer Care teamFollow up with customers regarding orders or repairsCreate a positive, friendly team environmentMaintain consistent attendance as required within departmental guidelinesPerform all tasks assigned by Supervisor in a timely mannerYour profile:High School Diploma or GEDSome college PREFERREDMinimum 2 years of customer service preferredProblem analysis and resolution skillsStrong written and verbal communication skillsAbility to converse with customers in a pleasant and professional mannerDriven, self-motivated, and results orientated individualAbility to prioritize an multi-taskExperience with Microsoft Suite (Word and Excel), SAP and Salesforce experienceCollaborate with team members and solve problems that ariseFlexibility to various positions as business needs require

Keywords: Sonova, Lincoln , Customer Service Representative II, Other , Aurora, Nebraska