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Customer Service Representative

Company: Universal Pure
Location: Lincoln
Posted on: January 15, 2022

Job Description:

DescriptionAt Universal Pure, we're dedicated to giving people everywhere safe, fresh, and delicious food to eat and drink. We provide high pressure processing (HPP) and value-added services for our partners in the food industry. We are focused on safety and driven by service.Position Summary:This role will service the company's customers by scheduling and coordinating customer drop offs and pickups, researching and resolving complaints, and managing inventory through the WMS.Essential Duties and Responsibilities: Interacts with customers via telephone and email to provide support, answer questions, and resolve complaints.Scheduling of inbound and out bound customer trucks dropping off and picking up product.Maintaining bill of lading and other shipping and receiving records.Assists with record maintenance and filing.Coordination and communication with dock employees regarding product.Accurately tracking product inventory within the WMS. Data entry. Performs other related duties as assigned.Required Job Qualifications: High school diploma or equivalent. Proficient computer skills with the ability to learn new software. Minimum two years customer service experience in the manufacturing, warehousing or distribution industries. Excellent communication skills including active listening. Excellent problem-solving skills. Service-oriented and able to resolve customer grievances. Ability to work calmly and professionally under pressure. Helpful / cooperative attitude and a team player. Pleasant phone voice that projects responsiveness and sincerity. High level of attention to detail and focus on accuracy.Preferred Job Qualifications: Experience with Microsoft Office including Outlook, Word, Excel and Access. Experience using Accellos Experience and understanding of Warehouse Management Systems (WMS).Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.Environment: This job operates in an office environment located within a manufacturing facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.At Universal Pure we offer medical, dental, vision, life insurance, and other health benefits. We also offer a 401(k) with a company match, paid vacation, paid holidays. We are developing an effective, caring, and respectful team both in the HR department and across the organization and seek to add new employees who feel the same."We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.""Upon offer of employment, candidates will be asked to complete a drug screening test. The offer of employment is contingent upon successful completion of this test. Marijuana/THC will NOT disqualify an applicant."

Keywords: Universal Pure, Lincoln , Customer Service Representative, Other , Lincoln, Nebraska

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