Contractor Care Representative
Posted on: May 6, 2021
**Job Summary:** The Contractor Care Representative will manage the
contractor experience by providing world-class customer service
from offer through re-deployment. The Contractor Care
Representative is responsible for ensuring our contract employees
receive superior support in relation to all job-related questions,
concerns or issues. The CCR will work with all appropriate Aerotek
support groups to address contractor questions and requests. Such
support groups include, but are not limited to: FSG, HR, etc.
**Note: The essential functions of a CCR are restricted to the
items below. The CCR must not perform recruiter functions
including, but not limited to: Managing and providing performance
feedback to contract employees; managing changes on current
assignments (including terminations); contract employee pay
increases, HR issues and conversations; redeployment of contract
employees. These tasks must be referred directly to and performed
by a recruiter.**
* Establish regular contractor service touchpoints: 1st day, 1st
week, and every 30 days after. Touchpoints should be focused on
seeking feedback from contractor on satisfaction of the assignment
and applicability of job match.
* Act as the main point of contact for contractor issues and
concerns at select accounts and serve as the liaison between the
contractor and RPL's practice.
* Maintain thorough documentation on contract employees in
applicant tracking system (Connected)
* Refer contractors for any future rehire opportunities to the
aligned recruiter with applicable job requirement / opening.
* Generate referrals
* Act as a liaison between candidate and FSG, CCR assists
recruiters with the completion of contractor onboarding, as
**Supervisory or Management Responsibilities:**
+ Associates degree or two years of applicable experience in
+ 2+ years professional experience
+ Customer service
+ Business acumen
+ Computer skills / MS Office suite
+ 2+ years Aerotek experience as a recruiter, contract sourcer or
**Our people are everything. As a Best of Staffing Client and
Talent leader, Aerotek Inc. has distinguished itself as a leader in
recruiting and staffing services, by having a deep understanding of
the intersection of talent and business. As a strategic partner to
more than 17,000 clients and 300,000 contract employees every year,
Aerotek's people-focused approach yields competitive advantages for
its clients and rewarding careers for its contract employees.
Headquartered in Hanover, Md., Aerotek operates a network of over
230 non-franchised offices with more than 6,000 internal employees
dedicated to serving our customers. Aerotek is an operating company
of Allegis Group, a global talent solutions provider. To learn
more, visit aerotek.com.**
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email email@example.com for other accommodation options.
However, if you have questions about this position, please contact
the Recruiter located at the bottom of the job posting. The
Recruiter is the sole point of contact for questions about this
Keywords: Aerotek, Lincoln , Contractor Care Representative, Other , Lincoln, Nebraska
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