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Senior Quality Assurance Analyst, Card Services

Company: Fiserv
Location: Omaha
Posted on: May 4, 2021

Job Description:

What does a great Senior Quality Assurance Analyst do?

You will certify and implement new client/vendor, functionality, and configuration modifications. This position receives client specific technical information and is responsible for creating configurations based upon this information, and following standard operating procedures, in a client certification environment.

You will perform scripted certifications with clients, providing technical support and guidance throughout the process, to ensure the successful deployment of the solution to the production environment. Our analysts have daily interaction with external clients as well as internal departments.

You will be part of a team of dynamic professionals working on high-profile projects. In this role you will have exposure to and work with other technical and client facing partners, you will assist in driving quality and excellence.

We believe this role provides an opportunity to grow in a position that contributes to overall technical and client facing support.

In this role, you will:

Manage the technical and business aspects of client/vendor certifications.

Manage and perform major client conversions and upgrades into the live production environment.

Review new project business requirements and technical documentation and translate project requirements into certification methodologies.

Build configurations for client certification that will be used in the production environment upon a successful certification.

Develop certification strategies/plans and execute established standard operating procedures to deliver quality and accuracy.

Identify defects within the software and notify affected parties as well as assist in problem resolution related to certification.

Monitor success of conversions and troubleshoot or escalate as appropriate.

Participate on project teams as a subject matter expert.

Basic qualifications for consideration:

High School diploma or equivalent required; Bachelor’s degree preferred

Minimum 3 years of experience in the EFT data processing area

Minimum 5 years of experience working with JSON/XML and RESTful APIs in a production environment

Experience with Web Services (REST, SOAP, etc)

Experience writing test cases and performing and validating integration testing

Preferred qualifications for consideration:

College/technical school, BS in Computer Science or related discipline strongly preferred

Deep functional knowledge with Web Services (REST, SOAP, etc .) and JSON messages

Experienced in writing test cases and performing and validating integration testing

Ability to analyze code, de-bug, and deliver clean, validated, maintainable code

Excellent understanding of the web development project cycle; accustomed to rigid QA processes and extreme attention to detail

Knowledge of payment processing, financial transaction processing, switching and authorization environments

Working knowledge of transaction simulation tools

Excellent analytical, problem solving and debugging skills

Ability to conduct multi-channel communications (email, phone, chat, and in-person) clearly and courteously with both external and internal customers, as well as possess the ability to explain technical concepts to both technical and non-technical individuals

Experienced with MS Word and Excel. Understanding of advance MS Office features such as document review, compare and change tracking

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Fiserv, Lincoln , Senior Quality Assurance Analyst, Card Services, Other , Omaha, Nebraska

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