CO-OP Financial Services is bringing digital transformation to
the credit union movement. We’re creating innovative technology
solutions that help not-for-profit credit unions best serve their
members and compete with the big banks. As a result, our
world-class team is growing faster than ever! If you’re passionate
about technology and want to be part of a purpose-driven
organization, this is an exciting opportunity to provide real value
and help shape the future of human-centered financial services.
We are seeking a talented Regional Sales Manager- Contact
Center to generate net new revenues for the company in an
assigned territory, selling CO-OP’s contact center offerings to
non-processing client accounts.
What You Can Look Forward to
Leads sales of Contact Center solutions within defined
Identifies net new revenue opportunities within territory and
advance these new business opportunities. Territory planning and
understanding addressable market. Prospects, develops and closes
Communicates with prospective Credit Union executives, conveys
value proposition of CO-OP ecosystem, and develops new sales
Orchestrates internal resources in support of new business
efforts. Facilitates strong working relationships within the Sales
Engineering, Pricing, Contracts, and Implementations team. Partners
with relationship management staff that own account relationships
within the territory.
Data management. Utilizes Salesforce.com extensively to manage
opportunities, prospects and activities.
Travels throughout assigned territory, visits credit unions
directly, attends regional conferences and state league events, as
well as other pertinent events that will advance new business
conversations and opportunities. Travels up to 50-60% of time.
Provides market feedback/intelligence that advances a continuous
learning loop regarding CO-OP solutions and positioning as well as
that of our competitors.
Responsible for reporting risks that are identified to the
appropriate team and/or management. Additionally, responsible for
managing, monitoring and reporting risks within the scope of your
work area, to include, but not limited to Information Security
Actively supports our CO-OP culture and embraces our core values
of Work as Partners, Communicate Openly and Honestly, Demonstrate
Excellence and Champion Change in all interactions.
What You’ll Need to Succeed
Bachelor’s degree plus a minimum of seven years sales
experience, preferably within the financial services and payments
space, or equivalent training and/or experience.
Contact Center outsourcing sales experience.
Experience with payments processing
Credit Union/FI operations.
Excellent verbal and written communication skills.
Organized, structured approach to business development.
Advanced presentation development, contract negotiation, people
Ability to work well with others and make the team better.
Ownership orientation, positive approach, good business
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee
feels valued, respected, and connected. We are dedicated to
understanding, attracting and engaging a diverse workforce where
every employee can live up to their value; ensuring that our
employee base reflects the consumers we serve. The result of this
effort is an inclusive environment where diverse talent thrives.
You will be part of an organization that focuses on a strong
culture and embodies the credit union movement philosophy of People
Helping People. CO-OP’s commitment to reflecting our own core
values and purpose extends beyond how we serve our clients and the
products that we deliver.
With more than 35 years of industry leadership, CO-OP Financial
Services is the largest, most comprehensive credit union service
organization in the nation. CO-OP serves as THE credit union
technology engine, bringing payments solutions, engagement services
and strategic counsel to help credit unions optimize member
experiences to consistently provide seamless, personalized
multi-channel offerings, while delivering secure, sophisticated
fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60
million debit and credit cardholders, nearly 30,000 surcharge-free
ATMs and more than 5,600 shared branches nationwide. Our vast
technological ecosystem facilitates more than 6.5 billion
transactions every year and equips credit unions of all sizes to
deepen member engagement and prosper in the fast-paced world of
Fun, challenging and, collaborative work environment with
passionate colleagues that care deeply about the intersection of
technology and human-centered financial services.
Great Work/Life Benefits – Paid Time Off (PTO), Maternity,
Parental, Family Care, Adoption Leave Programs, Community Volunteer
Time Off, and 10 Paid Holidays.
Health benefits – medical, dental, & vision plus wellness
programs and gym reimbursements.
401K with generous company match.