Kelly services has a customer service openings located in
Lincoln, NE. This position is a temporary-to-hire opportunity
paying $15.23/hr . The hours and job description are below- this is
NOT a remote opportunity.
Monday – Friday 8:45am – 5:30pm w/ one day per week (same day
each week) 10:15-7pm
Monday – Friday 9:00am – 5:45pm w/ one day per week (same day
each week) 10:15-7pm
JOB PURPOSE :
This position is responsible for customer service, issuance and
administrative functions for small cases. This includes
implementation of state regulatory requirements; contract and
benefit changes; billing, collection and reconciliation of premium;
policy lapses and cancellations; and customer service to
policyholders, field sales offices, agent/brokers, SA’s and
The incumbent is accountable for:
Being available to answer telephone calls from assigned cases
and all customers.
Research of customer needs and problems; development of
informed, innovative solutions; and decisive action within defined
parameters of authority; to build customer loyalty while
maintaining the financial and procedural integrity of the case.
This includes pro-actively calling customers.
Coordination with IS, Accounting and other Group departments to
meet the needs of policyholders.
Meeting or exceeding service standards with respect to accuracy,
turnaround time and overall quality of work product and
Other duties as assigned.
Active participation in and support of the Quality program.
Recommend improvements in procedures and systems to enhance the
efficiency and quality of customer service in Group
Participate in Group Line projects and initiatives as requested
by the manager.
All functions and tasks assigned by Team Leader or Manager.
Required Knowledge and Skills :
A College degree or equivalent work experience is prefered
Previous experience in group insurance administration or
underwriting is preferred.
Strong oral and written communication skills.
Good understanding of required computer systems and
Understanding of applicable legal regulations are required.
A basic understanding of risk factors and the effect of
administrative actions on the financial integrity of the business
Accuracy, productivity and a high quality of work product are
The incumbent must work with co-workers and customers in a
professional and courteous manner.
Diffuse problem situations with tact and diplomacy.
Be flexible and creative in meeting customer needs.
Must be detail oriented with the ability to accurately interpret
The ability to work independently.
Be flexible, and have a positive attitude.
Work well in a team environment
Send resume to email@example.com or call
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career
and look for opportunities to learn, grow, and achieve your
potential. Helping you find what’s next is what we’re all about. We
know what’s going on in the evolving world of work—just ask the
440,000 people we employ each year. Connecting with us means
getting the support, guidance, and opportunities needed to take
your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising
job seekers on new ways of working to reach their full potential.
In fact, we’re a leading advocate for temporary/non-traditional
workstyles, because we believe they allow flexibility and
tremendous growth opportunities that enable a better way to work
and live. Connecting great people with great companies is what we
do best, and our employment opportunities span a wide variety of
workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a
diverse workforce and providing accommodations for people with
disabilities in all parts of the hiring process as required under
its Employment Accommodation Policy. Kelly will work with
applicants to meet accommodation needs that are made known to Kelly