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Customer Service Representative

Company: Kelly
Location: Lincoln
Posted on: November 19, 2020

Job Description:

Kelly services has a customer service openings located in Lincoln, NE. This position is a temporary-to-hire opportunity paying $15.23/hr . The hours and job description are below- this is NOT a remote opportunity.

Monday – Friday 8:45am – 5:30pm w/ one day per week (same day each week) 10:15-7pm

And

Monday – Friday 9:00am – 5:45pm w/ one day per week (same day each week) 10:15-7pm

JOB PURPOSE :

This position is responsible for customer service, issuance and administrative functions for small cases. This includes implementation of state regulatory requirements; contract and benefit changes; billing, collection and reconciliation of premium; policy lapses and cancellations; and customer service to policyholders, field sales offices, agent/brokers, SA’s and individual insureds.

Essential Functions:

The incumbent is accountable for:

Being available to answer telephone calls from assigned cases and all customers.

Research of customer needs and problems; development of informed, innovative solutions; and decisive action within defined parameters of authority; to build customer loyalty while maintaining the financial and procedural integrity of the case. This includes pro-actively calling customers.

Coordination with IS, Accounting and other Group departments to meet the needs of policyholders.

Meeting or exceeding service standards with respect to accuracy, turnaround time and overall quality of work product and service.

Other duties as assigned.

Marginal Functions:

Active participation in and support of the Quality program.

Recommend improvements in procedures and systems to enhance the efficiency and quality of customer service in Group Administration.

Participate in Group Line projects and initiatives as requested by the manager.

All functions and tasks assigned by Team Leader or Manager.

Required Knowledge and Skills :

A College degree or equivalent work experience is prefered

Previous experience in group insurance administration or underwriting is preferred.

Strong oral and written communication skills.

Good understanding of required computer systems and applications.

Understanding of applicable legal regulations are required.

A basic understanding of risk factors and the effect of administrative actions on the financial integrity of the business is required.

Accuracy, productivity and a high quality of work product are required.

The incumbent must work with co-workers and customers in a professional and courteous manner.

Diffuse problem situations with tact and diplomacy.

Be flexible and creative in meeting customer needs.

Must be detail oriented with the ability to accurately interpret written information.

The ability to work independently.

Be flexible, and have a positive attitude.

Work well in a team environment

Send resume to tylt144@kellyservices.com or call 414-292-9703.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Keywords: Kelly, Lincoln , Customer Service Representative, Other , Lincoln, Nebraska

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