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Senior IT Security Professional - IAM Distributed Operations

Company: Citizens
Location: Lincoln
Posted on: October 14, 2020

Job Description:


The Senior IT Security Professional within the Corporate Security and Resilience (CS&R) Identity and Access Management (IAM) team’s primary responsibility is to support and maintain the Security and Provisioning within our Cloud based environments.

This role demands a strong self-starter who can keep projects moving forward and who can engage with others to keep them motivated and engaged.  Escalation of issues and more technical aspects of the job are required by this resource, along with extensive knowledge of Cloud Security to provide technical expertise to both the internal/external departments within the organization.

Incumbent will be instrumental in the delivery of Distributed IT Security services that align with Cloud solutions.

Location is not a barrier for this role and while our preference would be to have a chosen candidate with onsite capabilities in one of our corporate headquarters – we are open to remote employment within the United States for an experienced candidate.

Primary responsibilities include:  Implementing and supporting the future direction of IAM hybrid and cloud architecture

Level 2 and 3 support for the day-to-day operations of the Citizens IAM Distributed Operations team

Providing Cloud security services that enable business while maintaining the highest levels of service and support without compromising a strong risk position

Providing leadership and mentoring for junior colleagues

Acting as a focal point for resolution and/or escalation of IAM Distributed Operations issues

Provide thought leadership and expert Cloud Security guidance for today and the future

Ensure delivery against operational control measures and address via Service Improvement Plans where a shortfall has been identified

Develop / improve regional standards, frameworks & models to support service excellence and ensure adherence

Provide daily queue support while meeting processing and turnaround times established by internal procedures and guidelines or as required by SLA's while still maintaining a customer service focus

Provide after hours and weekend On Call support as part of the rotational staff to ensure issues that occur outside of the normal business day are promptly resolved

Assist with data cleanup and process improvement activities as needed


Required Skills/Experience: 10 or more years in system security administration, controls or information management experience as a Security Engineer, support role or consultant preferably in a financial services environment

3 or more years of operational support experience in a large environment.  This could be OS, application, DevOps, or Database or any combination

Experience with the access management frameworks within cloud technologies such as AWS and/or Azure

Experience in implementing and supporting IAM security with proficient understanding of best practices

Experience in supporting customer authentication platforms – SSO, MFA, OAuth, OTP, LDAP

Experience in implementing and supporting identity cloud solutions

Proven service and delivery capability / focus

Proven experience with highly complex risk issues in a technology environment and appropriate mitigation strategies.

Knowledgeable on the regulatory requirements that impact the business lines that TSA supports (i.e. GLBA, SOX, PCI)

Clear understanding of CoBIT and ITIL Frameworks

Demonstrated advanced communication skills both verbal and written

Ability to manage complex activities simultaneously to short timescales

Cloud experience in either AWS or Azure preferred

Hands on Linux/UNIX experience, with automation (scripting) a plus

Familiarity with Agile a plus but not required

Education, Certifications and/or Other Professional Credentials: BA/BS in Information Systems, Computer Science or related field required

CISSP, CREA, CEH,  CPT, CEPT, CWAPT or other relevant security certifications and knowledge of ISO and NIST security standards preferred

Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday through Friday 8:30AM – 5:00PM #LI-Sourcer8

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens, Lincoln , Senior IT Security Professional - IAM Distributed Operations, Other , Lincoln, Nebraska

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