Spanish Bilingual Customer Service Associate

Company: Allstate
Location: Lincoln
Posted on: October 11, 2020

Job Description:

Please post at the link below: https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=438424&company=Allstate Position is located inLincoln, NE or Jacksonville, FL. This is not a permanent work from home opportunity. The Customer Care Center provides customer service support, via the telephone to policyholders, agents and brokers regarding organizational products and practice by providing prompt, efficient, accurate and high quality customer service in a courteous and professional manner. The position is responsible for answering complex customer inquiries on currently marketed health products (re-rate, complex claims) as well as currently marketed life products. The representative acts as a resource, takes complex calls as defined by the department, provides customer service and is responsible for answering incoming calls. Schedule: Start Date - 11/9/2020 Training Hours - 8:30 to 5:15 pm CST Monday - Friday Regular Schedule- Must have availability between 7:00 AM - 7:00 PM CST Monday-Friday Compensation: $17.00 Hourly Excellent benefits package starting on your FIRST day of employment to include - Medical, Dental, Vision, Life Insurance and 401(k) Answer incoming customer calls and respond to customer requests, answers complex questions, must have the ability to the interpret a variety of policies, rules, regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests. Understand basic telecommunications and provide an advanced knowledge of products and functionality Provide quick, professional, precise resolution to customer issues/questions Enter customer request into data system, open and dispatch work orders to various department and complete call history Handle customer requests via fax, email or voicemail within 24 hours or 1 business day At least 3 years of prior customer service experience in an inbound call center Up to two years of post high school training in a specialized trade, technical school or college. Proficient in Microsoft Office (Outlook, Word and Excel) Insurance background including knowledge of health insurance terminology is preferred. Excellent communication skills both verbal and written required.

Keywords: Allstate, Lincoln , Spanish Bilingual Customer Service Associate, Other , Lincoln, Nebraska