Agemark Senior Living: Service Coordinator

Company: Agemark Senior Living
Location: Lincoln
Posted on: September 14, 2020

Job Description:

Do you enjoy building relationships?Do you have strong community ties?Do you enjoy working with seniors?CountryHouse Residences has an exciting opportunity for a Service Coordinator in Lincoln!Since 1987, Agemark has been providing a caring, family environment for the elderly. CountryHouse is a vibrant, welcoming environment that offers personalized Alzheimers care in an active, supportive community. Our employees are not only qualified and knowledgeable about elder care, but also passionate about helping people of all ages make the most of living each day.The Service Coordinator will:Work with community sales team, program coordinator and dining services supervisor to plan and direct special events designed to integrate activities with marketing objectives, including at least one resident/prospect event per month and a resident/prospect social hour every week.Incorporate/infuse LifeCycles activities and philosophies in all departments (dining services, programming, wellness); increase all-staff awareness of and participation in LifeCycles.Oversee resident move-in, orientation and move-out proceduresOrganize/oversee a resident welcome committee and/or representative from each floor to help new residents assimilate into community life.Work with Marketer to respond to inquiries as needed: utilize inquiry cards and discovery process, conduct personal visits, use lead tracking system and creative follow-up, etc.Help build relationships with prospects, residents and influencers to maintain positive reputation, establish trust, and generate new inquiries.Coordinate with Wellness Coordinator to counsel families and residents to make informed choices regarding move-in plans and arrangements, health or service plan changes, problem resolution, risk management, and alternative placement or care when necessary.Make phone calls and perform other follow-up activities as required. Accompany Marketer on prospect home visits.Manage and update community Facebook page.Drive community vehicle(s) when needed for resident and prospect transportation and outreach activities; may accompany individual residents to doctor and other professional appointments when appropriate and beneficial to both.Organize and facilitate monthly Support Group Meeting and monthly Family Coffee for CountryHouse.Requirements:Degree in Geriatrics, Public Health, Marketing, Communication, Public Relations, or related preferred.Previous experience in group facilitation, marketing and/or communication.Experience in geriatrics, senior care, healthcare or similar industry preferredKnowledge of the community and available networksProven track record of integrityExcellent verbal/written communication and problem solving skillsProficient computer skills with experience in social media networkingAbility to work scheduled hours based on personnel and community needs including possible weekends and eveningsJoin the Family!

Keywords: Agemark Senior Living, Lincoln , Agemark Senior Living: Service Coordinator, Other , Lincoln, Nebraska