LincolnRecruiter Since 2001
the smart solution for Lincoln jobs

PC Support Customer Service Representative

Company: Computer Services
Location: Lincoln
Posted on: October 12, 2019

Job Description:

Position Summary: As a PC Support Customer Service Representative, you are responsible for daily support of NuPoint Retail and Branch products and services. You will work directly with customers answering questions about how the products work, researching and troubleshooting issues. This position will work with Product Management, Software Engineering and various support areas for resolution on issues, as needed. You should enjoy research, asking questions and exploring to find out how things work. Your ability to learn and understand the technical aspect of this job is vital. Additional Responsibilities: -- Respond to customer questions and issues via phone and support tickets as it relates to these areas of CSI - NuPoint: o NuPoint Teller/Teller Capture o NuPoint Platform o CenterDoc o Remote Print o Various miscellaneous applications -- Responsible for customer satisfaction by performing these duties timely and accurately, escalating problems to management when necessary -- Maintain privacy of customer account information -- Be available to provide afterhours support when scheduled -- Project CSI's professional reputation -- Perform any other duties related to the position as necessary o Attend meetings as required o Travel for training (limited) Knowledge, Skills and Abilities: -- Excellent verbal and written communication skills -- Problem analysis and problem solving ability -- Excellent organizational and time management skills -- Excellent follow up skills -- Ability to prioritize tasks, work independently and in a team environment -- Attention to detail, accuracy and ability to meet deadlines Experience and Training: -- College degree or equivalent work experience -- Knowledge of banking applications and/or data processing is preferred -- Proficient computer skills and working knowledge of Microsoft Office Products -- Experience with Remote Control tools, such as WebEx is a plus Location:

  • Paducah, KY or Lincoln, NE

Keywords: Computer Services, Lincoln , PC Support Customer Service Representative, IT / Software / Systems , Lincoln, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Council Bluffs
Posted on: 10/17/2019

Retail Sales Consultant
Description: Do you like helping people Do you have a strong desire to connect people with technology and entertainment You may have what it takes to join our amazing team Our Retail Sales Consultants build--solutions (more...)
Company: AT & T
Location: Lincoln
Posted on: 10/16/2019

12T Technical Engineer
Description: Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will develop the skills necessary to help build, plan, and repair airstrips, (more...)
Company: Army National Guard
Location: Lincoln
Posted on: 10/16/2019


Project Analyst - Infrastructure
Description: Experis is hiring a Project Analyst with IT infrastructure knowledge for our financial services client to support a major program as well as the overall Enterprise PMO as they integrate two entities. (more...)
Company: Experis
Location: Omaha
Posted on: 10/16/2019

25B Information Technology Specialist
Description: Job Description br br If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. (more...)
Company: Army National Guard
Location: Lincoln
Posted on: 10/16/2019

Systems Administrator
Description: Robert Half Technology's new System's Administrator opening with one of our financial services client companies is for candidates with technical expertise in systems administration. We need someone with (more...)
Company: Robert Half Technology
Location: Lincoln
Posted on: 10/14/2019

Project Administrator
Description: Location: Omaha, NE Description: Job Description: The Project Coordinator position will contribute to a high-performance work team that meets aggressive objectives and timelines and serve as a team member (more...)
Company: The Judge Group, Inc.
Location: Omaha
Posted on: 10/14/2019

Technical Writer
Description: Technical WriterLocation: Omaha, NE Duration: 12 - month contract with conversionSeeking a Technical
Company: Ascent Services Group
Location: Omaha
Posted on: 10/14/2019

Senior Broadcast IT Engineer
Description: Senior Broadcast IT EngineerNET, Nebraska's PBS and NPR public media stations is seeking an experienced professional to join our Engineering team. This position will provide a bridge between
Company: NET-Nebraska's PBS and NPR Stations
Location: Lincoln
Posted on: 10/16/2019

Senior Software Development Engineer
Description: 15655 Senior Software Development Engineer Open Position Type:Full timeLocation s :US.NE.Omaha.CampusUS.NE.Omaha.OSCPosition Details: br br CSG Systems is a dynamic and growing company of experienced (more...)
Company: CSG
Location: Omaha
Posted on: 10/13/2019

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Lincoln RSS job feeds