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PC Support Customer Service Representative

Company: Computer Services
Location: Lincoln
Posted on: October 12, 2019

Job Description:

Position Summary: As a PC Support Customer Service Representative, you are responsible for daily support of NuPoint Retail and Branch products and services. You will work directly with customers answering questions about how the products work, researching and troubleshooting issues. This position will work with Product Management, Software Engineering and various support areas for resolution on issues, as needed. You should enjoy research, asking questions and exploring to find out how things work. Your ability to learn and understand the technical aspect of this job is vital. Additional Responsibilities: -- Respond to customer questions and issues via phone and support tickets as it relates to these areas of CSI - NuPoint: o NuPoint Teller/Teller Capture o NuPoint Platform o CenterDoc o Remote Print o Various miscellaneous applications -- Responsible for customer satisfaction by performing these duties timely and accurately, escalating problems to management when necessary -- Maintain privacy of customer account information -- Be available to provide afterhours support when scheduled -- Project CSI's professional reputation -- Perform any other duties related to the position as necessary o Attend meetings as required o Travel for training (limited) Knowledge, Skills and Abilities: -- Excellent verbal and written communication skills -- Problem analysis and problem solving ability -- Excellent organizational and time management skills -- Excellent follow up skills -- Ability to prioritize tasks, work independently and in a team environment -- Attention to detail, accuracy and ability to meet deadlines Experience and Training: -- College degree or equivalent work experience -- Knowledge of banking applications and/or data processing is preferred -- Proficient computer skills and working knowledge of Microsoft Office Products -- Experience with Remote Control tools, such as WebEx is a plus Location:

  • Paducah, KY or Lincoln, NE

Keywords: Computer Services, Lincoln , PC Support Customer Service Representative, IT / Software / Systems , Lincoln, Nebraska

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