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Geek Squad Double Agent, PC-Lincoln, NE-Store 50

Company: Best Buy
Location: Lincoln
Posted on: August 13, 2019

Job Description:

Our PC Double Agent is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing. Key accountabilities:

  • Leads on two person jobs and complex projects as well as performs work alone.
  • Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.
  • Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.
  • Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs. Basic Qualifications:
    • 1 year Customer Electronics delivery, integration, network, and/or repair experience in the primary field of focus.
    • 2 Years customer service
    • State/Local Licensing as required
    • 21+ years of age
    • Clean driving record
    • Able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of team, with or without accommodation Preferred Qualifications:
      • Customer Service Experience, including complex issue resolution. REQ#: 712033BR

        Associated topics: cajera, client, courtesy clerk, customer, customer experience representative, customer service, deliver, retail associate, service representative, shop

Keywords: Best Buy, Lincoln , Geek Squad Double Agent, PC-Lincoln, NE-Store 50, IT / Software / Systems , Lincoln, Nebraska

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