LincolnRecruiter
the smart solution for Lincoln jobs

Client Technical Support Rep, Staff

Company: Fiserv
Location: Lincoln
Posted on: April 15, 2019

Job Description:

What does a phenomenal Client Technical Support Rep do?

You will have an exciting and unique opportunity to provide client support for the powerful Business Analytics (IBM Cognos data mining/data warehousing) application. Accurate and timely work in this job is vital to our clients as it can make or break the relationship our clients have with their customers. Associates who are successful in this position will experience great job satisfaction and fulfillment in their day to day customer interactions as they help our client achieve their goals and learn the nuances of this complex report writing tool.

Essential Job Responsibilities include:


  • Work with a wide range of Fiserv clients enabling them to successfully use the Fiserv Business Analytics product to achieve their business objectives including developing report writing expertise for ad-hoc or scheduled reports, and fielding questions about the processing of the application.
  • You will independently handle client calls and cases by researching and answering questions to determine resolutions to inquiries and challenges with the report writing software. This includes you deeply tracking, organizing and documenting activities to ensure clients receive regular follow up and the status is consistently updated.
  • You will assist clients by providing product consultation and instructions on how to utilize particular features of the sophisticated and powerful Business Analytics reporting writing tool. The Business Analytics team simulates or recreates customer problems and works with Fiservs Development Team to test program corrections as well as to communicate customer suggestions for improvements to the application.
  • You will attend ongoing training to achieve the level of skill needed to solve more complex problems with this powerful, constantly improved, and ever evolving technology. Work with the team to test changes to the software to ensure existing features continue to work as required and new functionality works as expected as new service packs and release upgrades become available. The Business Analytics Client Support team builds valuable relationships with clients so as to maintain a high-level of client satisfaction, resulting in client retention and referrals.

    Required Qualifications for Consideration:

    • High School Diploma+
    • Minimum 1-3 years customer service experience

      Preferred Skills, Experience, and Education:

      • 4-year college degree or 2-year technical degree preferred but not required.
      • You have previous experience with Fiserv, Fiserv Premier Software, Business Analytics, or IBM/Cognos applications is highly beneficial
      • Financial or Banking industry experience preferred
      • You have experience working in banking or financial services industry preferred

        Who We Are:

        Be a part of Fiservs high-profile Business Analytics team which supports innovative and powerful business analytics and customizable reporting to help banks understand their business, drive revenue, increase cross sales and build customer loyalty. Help clients have a single view of customer information across channels and quickly adopt new technologies to keep pace with evolving business environments by using the data mining tools available to them with the Fiserv Business Analytics product. Want to be part of a team that effects change? Join our team and see why Fiserv is one of the Most Admired Companies!

        Fiserv is an Equal Opportunity Employer/Disability/Vet.

Keywords: Fiserv, Lincoln , Client Technical Support Rep, Staff, IT / Software / Systems , Lincoln, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Entry Level Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Omaha
Posted on: 04/19/2019

Junior Software Engineer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Council Bluffs
Posted on: 04/20/2019

Part Time Retail Sales Consultant
Description: Great things are in store Our part-time careers allow you to optimize your earning potential by working during the stores busiest times, including evening and weekend hours. Excellent pay and fewer hours (more...)
Company: AT&T
Location: Omaha
Posted on: 04/19/2019


Junior Software Engineer - Omaha
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Omaha
Posted on: 04/20/2019

Entry Level Software Engineer - Grand Island
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Grand Island
Posted on: 04/19/2019

Junior SQL Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Omaha
Posted on: 04/19/2019

Junior Java Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Omaha
Posted on: 04/19/2019

Junior Java Developer - Lincoln
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Lincoln
Posted on: 04/20/2019

Entry-Level C# Software Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers. Our Software Engineers design, analyze and build (more...)
Company: Revature
Location: Omaha
Posted on: 04/19/2019

25B Information Technology Specialist
Description: If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. In this role, you will be (more...)
Company: Army National Guard
Location: Omaha
Posted on: 04/19/2019

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Lincoln RSS job feeds