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Client Engagement Specialist - CSI-IS-082

Company: CYNET SYSTEMS INC
Location: Lincoln
Posted on: February 15, 2019

Job Description:

Engagement Specialist will work with lower Market Mover accounts as well as Mid-Level Market Movers to provide data clients with exceptional service. This is the largest healthcare data company worldwide, and so we expect this candidate to deliver with excellence. Ability to train clients and internal team on product verticals Provide proactive support to clients to include: Client Meetings Client check-ins at set intervals in relation to delivery schedule Product enhancement and change announcements Serve as the single point of contact for clients post sale Will engage with clients on complex issues and work with appropriate departments to find solutions, owning the Client Communication process Look for trends across datasets/clients and escalate to management with solution Work closely with sales to ensure client retention and satisfaction Ability to think outside the box when finding solutions Exemplify a positive attitude and be able to work in a changing environment Provide Management with updated status/progress reports on existing clients as well as targeted engagement clients Additional tasks as determined by management Additional: Healthcare background is a huge plus Every day is different, data/tech savvy, the ability to quickly learn healthcare data. Most of the systems used are internal Must be able to perform and conduct business in a professional manner Strong in MS office: strong excel, outlook, access is a plus The ideal candidate for this role can resolve issues without many being escalated This team works hard and has fun as the group is close knit Required: Excellent oral and written communication skills 2-5+ years customer service background Experience with managing a specific list of clients is a plus Think independently Ability to analyze data and communicate findings Critical thinking and problem-solving skills Project management experience preferred Excellent communicator Self starter Ability to de-escalate issues, Schmooze clients, must be able to deliver uncomfortable news Excellent organization and follow up skills

Keywords: CYNET SYSTEMS INC, Lincoln , Client Engagement Specialist - CSI-IS-082, IT / Software / Systems , Lincoln, Nebraska

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