Support Engineer
Company: Remarcable
Location: Omaha
Posted on: April 1, 2026
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Job Description:
About the Role At Remarcable, we’re reshaping how electrical
contractors and distributors connect, purchase, and operate. Our
cloud-based platform streamlines procurement, inventory, and tool
management, giving contractors the efficiency and visibility they
need to focus on building the future. We are hiring Support
Engineer team members who thrive on helping customers,
understanding workflows, troubleshooting software issues, and
working across teams to resolve cases. This role is ideal for
someone eager to grow into SaaS support, data troubleshooting,
integrations, and systems thinking. If you love solving puzzles,
learning technology quickly, and communicating clearly with
customers, you’ll thrive here. What You’ll Do Technical Case
Ownership Triage inbound support cases, classify issues, and
identify next steps. Own support tickets end-to-end with clear,
consistent communication. Use structured troubleshooting to
investigate system behavior and workflow logic. Document
reproducible steps and escalate with detail when appropriate. Data
and System Work Perform light data investigation using Excel and
basic SQL (or willingness to learn). Support Delivery Services with
stock uploads, tool uploads, and configuration tasks. Identify
workflow anomalies and surface potential defects or mapping issues.
Assist with system setup work during customer onboarding or
workflow changes. Customer Interaction Communicate with customers
via phone, video, and email. Guide users through procurement,
ordering, and tool management workflows. Maintain a professional
and solutions-focused presence in all interactions. Collaboration
and Documentation Collaborate with Customer Success, Supplier
teams, Engineering, and Onboarding. Document troubleshooting steps,
case patterns, and internal knowledge articles. Participate in team
knowledge-sharing to improve overall technical proficiency. Who You
Are Core Strengths Strong communicator comfortable with calls and
video conversations. Resourceful, curious, and proactive in
researching issues before escalating. Calm under pressure and able
to manage multiple open cases. Detail-oriented with strong
follow-through. Technical Background Experience in SaaS support,
service desk, IT support, or a technical customer role. Strong
Excel skills; familiarity with SQL or eagerness to learn. Comfort
with troubleshooting workflows and identifying patterns. Ability to
learn new software systems quickly. Industry Experience (Nice to
Have) Exposure to construction, distribution, manufacturing, or
supplier workflows Exposure to Accounting and AP/AR functions.
Experience supporting ERP, CRM, or procurement systems. Familiarity
with QuickBooks, Sage, Vista, Acumatica, or similar platforms.
About Remarcable, Inc. Remarcable is a Series A–funded SaaS company
revolutionizing how contractors work. Founded by an engineer to
solve the inefficiencies he faced in the field; our platform
eliminates procurement and operational friction for the
construction industry—especially electrical contractors. Our
award-winning, SOC 2 Type II–certified B2B marketplace has
processed billions in material purchases, connecting contractors,
suppliers, and accounting systems in one seamless workflow. From
procurement to AP automation, we deliver real-time visibility and
control in a market long overdue for innovation. Backed by Insight
Partners, we’re scaling fast—fueling product innovation, deep ERP
integrations, and rapid go-to-market growth. Join our builder-led,
high-ownership team and make a real impact in an underserved,
multi-billion-dollar industry. Why Join Us? At Remarcable, you’ll
work on a complex, high-value product that’s solving critical pain
points for contractors across North America. You’ll be part of a
small, talented team shaping the future of construction
technology—operating in a vertical SaaS marketplace model with
ERP-style sales motion, sticky customer relationships, and the
potential to reshape an industry. We offer full benefits including
Medical, Dental, Vision, STD and Life insurance (100% Company-paid
for the Employee). We also offer a 401(k) with company match and
bonus potential. Our Mission To advance the adoption of technology
in the construction industry and bring better efficiency,
visibility, and communication to our customers. Job Details •
Full-Time • Benefits: Standard Remarcable Package • PTO: Two weeks
per year in the 1st year
Keywords: Remarcable, Lincoln , Support Engineer, IT / Software / Systems , Omaha, Nebraska
