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Customer Service Representative

Company: MacQueen Equipment Group
Location: Lincoln
Posted on: August 15, 2019

Job Description:

Description: Position SummaryReporting to the CSR Manager, the primary responsibility of the Customer Support Representative (CSR) is selling parts, service, inspection and maintenance programs and related items to an assigned group or area of customers. The CSR is accountable to the development, retention and overall customer satisfaction for their assigned territory.Duties and Responsibilities---Coverage of the specified customers in a manner defined by the company---Coordinate, schedule and conduct customer visits for both existing clients and potential customers within the assigned territory. ---Advise and inform customers of equipment and accessory options available to them based on equipment type in order to drive sales of accessories and loose goods. ---Drive local Service Center activity by performing accurate equipment inspections under the guidance of the Service Manager and making sound recommendations for the replacement of wear items, as well as any needed equipment repairs. ---Advise assigned customer base on available MacQueen Service Programs, and sell service programs to assigned customers---Achieve revenue goals for parts and service sales within assigned territory. ---Collaborate with the Unit Sales force to represent the MacQueen Parts and Service solutions during unit demonstrations and / or delivery.---Promptly follow up with customers after delivery to ensure all parts and accessory needs are met. ---Communicate parts and service promotional opportunities and product information at marketing events such as seminars, trade shows and company sponsored training programs as directed.---Log / schedule all customer activity into CRM. ---Update CRM as required to maintain accurate customer contact and fleet information. ---Prepare weekly sales call report.---Possess strong knowledge on features and benefits of all products represented---Develop realistic sales forecasts and plans for each assigned major customer---Follow all company safety policies and procedures---Maintain a professional personal appearance and convey a positive company image---Perform other duties as assignedCustomer Satisfaction---Continually monitor customer activities to achieve maximum customer satisfaction and loyalty---Identify and resolve customer issues and concerns rapidly---Provide support and clear communications to internal customers---Interact with factory representatives, support and sales personnel. Requirements: Skills and Experience---Previous sales experience---A solid understanding of pricing principles and discounting effects---Working knowledge of equipment operation and mechanical functions---Experience or exposure to mechanical repair operations preferred---Demonstrated ability to work with little daily supervision---Microsoft Office skills to include Excel and Word---Excellent, demonstrated people and customer relations and selling skills---4 year degree or combination of 2 year degree and equivalent experience required---Ability to read and comprehend written and verbal instructions---Valid drivers license with driving record acceptable to company insurance provider---CDL license, or ability to acquire in reasonable time preferred---Ability to sit, stand and drive for extended periods of time---Ability to lift up to 70 lbs. ---Travel: 75%---Authorized to work in the USAMacQueen Group is an Equal Opportunity, Affirmative Action Employer.

Keywords: MacQueen Equipment Group, Lincoln , Customer Service Representative, Hospitality & Tourism , Lincoln, Nebraska

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