Customer Service Specialist

Company: Cyclonaire Corp.
Location: York
Posted on: August 7, 2022

Job Description:

Cyclonaire is a custom pneumatic conveying solutions provider that takes pride in our people and the equipment we build. We are committed to solving problems and building relationships. Our team members work together to overcome the various challenges that our customers face in order to provide robust solutions. Our customers rely on us to move multiple different bulk powders, throughout numerous processes, in order to make the endless products they provide. We work hard to be awesome at what we do while taking an attitude of ownership, having a team mentality, and always doing the right thing.
Cyclonaire is currently looking for a Customer Service Specialist to join our team.
Job Summary
The Customer Service Specialist provides specific information regarding the services, products, or materials offered by a company. They answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details, enter product and parts orders, and maintain customer accounts. In summary, they are the direct link between the company and its existing and potential customers. This role will be able to carry out its functions in accordance with Cyclonaire's Core Values.

Essential Functions
Assist the Parts Department Supervisor in achieving efficient operation and profitability goals for the Parts department while exceeding customer expectations and maintaining a positive work environment
Acts as a liaison between customers and management to enhance the overall customer experience
Fill parts order requests from outside and inside customers in a timely and efficient manner
Assist customers in every aspect relating to parts, including order entry, pricing, availability, upgrades, warranty, repair parts, and returns, and develop and maintain a vast knowledge of the products and services being offered
Resolve parts order/invoice issues
Utilize various software programs to effectively manage the business relationship between the customer and Cyclonaire
Interact with customers to ensure a positive experience with Cyclonaire, including management of incoming phone calls and customer service inquires
Assist with the appearance and organization of the Parts department to communicate professionalism and a commitment to excellence by the department
Grow knowledge base in Cyclonaire products to bring increased value to the customer
Perform proactive customer follow-ups for critical shipments or any order issues
Perform shipping and receiving duties as required
Assist in achieving the company and departmental goals by performing other duties as assigned.
Competencies: Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams), CRM Systems, Workflow proficiency. Ability to prioritize and manage workload while meeting critical timelines with high expectations from internal and external customers. Requires excellent oral and written communication skills to communicate effectively with customer staff on a professional level, exercising tact and discretion. This includes clear communication of complex information via both verbal and written communication. Must have the ability to prioritize and manage workload while meeting critical timelines with high expectations from internal and external customers. Problem-solving and critical thinking skills are required. Ability to acquire a working knowledge of the products, business systems, and phone systems to provide service and recommendations to customers and colleagues.
Education / Experience: High School diploma required; Associate degree and/or 1-2 years' experience in a customer service role preferred. Familiarity with industrial equipment, manufacturing processes, metal fabrication, and Lean Enterprise techniques desired.
Physical Demands: Requires frequent touching, grasping, and feeling of physical equipment. Talking, hearing, and repetitive motions are required. Occasional stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, and lifting. Work requires constant visual ability. Must be able to lift up to 50 pounds independently.
Work Environment: Clean and climate-controlled office environment in a manufacturing facility.
Travel Requirements: Travel may be required at times. Must have a valid driver's license and a driving record that permits the use of company automobiles.
Safety: Safety shoes (steel or composite toe), safety glasses, hearing protection, gloves, and other forms of Personal Protective Equipment (PPE) as required in designated areas.
Other Duties: Safe work performance is always required from each employee. Perform all duties and responsibilities in a safe manner in accordance with applicable Health and Safety Manuals. Required to wear or use PPE as applicable and to immediately report unsafe working conditions. Understanding and adhering to Cyclonaire Core Values is required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cyclonaire is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Keywords: Cyclonaire Corp., Lincoln , Customer Service Specialist, Hospitality & Tourism , York, Nebraska