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Customer Service Specialist

Company: Pacha Soap Company
Location: Hastings
Posted on: May 16, 2022

Job Description:

Customer Service Specialist

Job Title:
Part Time Customer Service Specialist

Classification:
Hourly, non-exempt

Department:
Marketing

Reports To:
Director of Marketing

Location:
Hastings, NE or Possible Remote

JOB DESCRIPTION

Who We Are:
We call ourselves Dirty Hippies with a Clean Purpose. Our purposeful products are artfully handcrafted with natural, premium ingredients that cleanse and nourish the body while inspiring self-care and self-love. We believe that "Business Can Free People", cultivating prosperity at home and abroad by using our products and profits to support radically transparent and ethical sourcing, clean water initiatives, hygiene education and access, and opportunities for small businesses.
Our employees help us execute against our vision through building a culture focused on our core values: Sustainable, Trust, Excellence, Vibrant, Innovative and Interconnected. Together, we constantly strive to "Raise the Bar".

About This Role:
Our Customer Service Specialist is an important link on our Customer Service Team in being the voice of Pacha Soap Co. to our consumers. They will deliver excellent service and support via Live Chat, email and phone calls. Depending on the season and overall consumer interface needs this role may also help support customer service via social media platforms including Instagram & Facebook. This is a part time role with flexible hours.

Responsibilities and Duties:

  • Deliver excellent service to consumers through phone, email, and Live Chat
  • Act as the voice of Pacha Soap providing support and resolving order inquiries
  • Work with our digital team in oversight of order cancellations and refunds
  • Escalate, resolve, and track customer service issues
    Qualifications, Skills and Experience:
    • Previous customer service and/or eCommerce experience preferred
    • Ability to maintain a positive attitude while under pressure
    • Ability to work interconnectedly across multiple functions to seek out information and feedback
    • Creative and resourceful in problem solving
    • Self-directed with time management skills
    • Previous remote work experience preferred
      Must Haves:

      • Flexibility with schedule
      • Engaging and empathetic personality
      • Strong communication skills, both written and verbal
      • A customer-first mindset with proven problem-solving skills
      • High School Diploma or GED
        Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. You can learn more about our company by visiting our website at Pachasoap.com.
        • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
        • Pacha is an Equal Opportunity Employer that does not tolerate harassment or discrimination of any kind during recruiting, hiring, onboarding or any ongoing employment practice. If you need assistance or reasonable accommodation due to a disability, you can contact our Human Resources Department at --------------@----------.--- or XXX-XXX-XXXX.

Keywords: Pacha Soap Company, Lincoln , Customer Service Specialist, Hospitality & Tourism , Hastings, Nebraska

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