Customer Service Support DDA

Company: Computer Services Incorporated
Location: Lincoln
Posted on: November 19, 2021

Job Description:

Customer Service Position OpeningCSI's Customer Service department has an opening in the Demand Deposit Response Group.Location: Lincoln, NE or Paducah, KYShift: Currently there are three shifts for this team that will rotate between members of the DDA team. These shifts are 7:00 am - 4:00 pm M-F, 8:00 am - 5:00 pm M-F, and 9:00 am - 6:00 pm M-F. Members of the DDA team also work a rotating Saturday shift that is 7:00 am - 1:00 pm.Responsibilities:

• Troubleshooting, researching, and responding to customer questions and issues using CRM and/or phone
• Supporting the Demand Deposit, Saving, MICR, ACH, and various miscellaneous applications
• Continuous learning of CSI's other products in order to meet specific skill levels and goals of the departmentKnowledge, Skills, and Abilities:
  • Excellent communication skills
  • Problem-solving / research skills
  • Excellent follow-up skills
  • Working knowledge of Demand Deposit applications (CSI application experience is ideal)
  • Working knowledge of Microsoft Office Products
  • College degree or equivalent work experienceIf applying, please notify your immediate supervisor of your interest in this position.Employee Benefits:CSI offers a comprehensive benefits package that includes health, dental and vision insurance, life insurance, 401k and profit sharing, tuition reimbursement, paid vacation, and much more!About CSI:Computer Services, Inc. (CSI) was incorporated in 1965 with six employees and three customer banks. Today, CSI is one of the nation's largest providers of dynamic technology solutions that help financial institutions and corporate entities remain competitive, compliant, and profitable. Our staff of knowledgeable, experienced professionals is among the best in the industry.Today, CSI offers end-to-end technology solutions that range from core banking and Internet banking solutions to compliance monitoring and secure document management. As a company, we strive to deliver the best solutions the industry has to offer and back them with personal customer service that distinguishes us from the competition. Our efforts provide customers with a trusted technology partner, shareholders with a good return on their investment, and CSI employees with a great place to work.We invite you to visit our website (www.csiweb.com) to learn more about CSI.CSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.

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