Customer Service Representative - Remote
Company: NTT Data Inc
Posted on: November 20, 2020
Req ID: 106859
NTT DATA Services strives to hire exceptional, innovative and
passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization,
We are currently seeking a Customer Service Representative - Remote
to join our team in Lincoln, Nebraska (US-NE), United States
In these roles you will be responsible for:
* Providing front-line phone customer service to policyholders,
beneficiaries, agents, and internal customers.
* Ensuring customer satisfaction and strive to meet service
* A typical day will likely involve fielding between 75 to 100
* Communicating effectively and professionally with both internal
and external customers to resolve questions and issues.
* Developing and maintaining a solid working knowledge of the
insurance industry and of all products, services and processes
performed by the team.
* Collaborating with management or other team members as
appropriate to proactively address service issues and concerns.
Required Skills for this role include:
* At least 1 year of experience in a professional/office related
environment (i.e. office support, administrative, clerical,
customer service) that required you to work regularly scheduled
* At least 1 year of experience using a computer with Windows PC
applications that required you to use a keyboard, navigate screens,
and learn new software tools.
* 6+ months of experience in a role that required attention to
detail, accuracy, and accountability for your work product.
* 6+ months of experience in a role that required you to
communicate (oral/written) effectively in a professional/office
* An education level of at least a high school diploma or GED
Preferred Skills include:
* Previous insurance industry experience that required knowledge of
life insurance and annuity policies where you handled calls from
members inquiring about payments, policy information, or claims
About NTT DATA Services
NTT DATA Services is a global business and IT services provider
specializing in digital, cloud and automation across a
comprehensive portfolio of consulting, applications, infrastructure
and business process services. We are part of the NTT family of
companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will
consider all qualified applicants for employment without regard to
race, gender, disability, age, veteran-status, sexual orientation,
gender identity, or any other class protected by law.
Keywords: NTT Data Inc, Lincoln , Customer Service Representative - Remote, Hospitality & Tourism , Lincoln, Nebraska
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