Customer Service Representative - Remote

Company: NTT Data Inc
Location: Lincoln
Posted on: November 20, 2020

Job Description:

Req ID: 106859

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Service Representative - Remote to join our team in Lincoln, Nebraska (US-NE), United States (US).

In these roles you will be responsible for:
* Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
* Ensuring customer satisfaction and strive to meet service standards.
* A typical day will likely involve fielding between 75 to 100 calls.
* Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
* Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
* Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:
* At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
* At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
* 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
* 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
* An education level of at least a high school diploma or GED Preferences.

Preferred Skills include:
* Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: NTT Data Inc, Lincoln , Customer Service Representative - Remote, Hospitality & Tourism , Lincoln, Nebraska