Healthcare Call Center Manager
Company: Paradigm Oral Health
Location: Lincoln
Posted on: February 1, 2025
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Job Description:
We are an elite oral surgery company dedicated to providing
exceptional patient care and first-class service to our referring
doctors. As we continue to grow, we are seeking a dynamic and
strategic leader to serve as the Healthcare Call Center Manager.
This role will oversee the operations, performance, and development
of our Healthcare Call Center Manager call center team across
multiple regions. If you are a visionary leader with a passion for
excellence in healthcare service delivery, we want to hear from
you!Responsibilities:--Lead and manage the Call Center team,
providing guidance, support, and regular feedback to drive
individual and team performance while fostering a positive and
productive work environment.Conduct regular team meetings, training
sessions, and performance evaluations.Identify staffing needs,
recruit top talent, and develop team members to ensure appropriate
practice supportSet and monitor team goals aligned with Paradigm's
mission and objectives.Oversee phone operations, appointment
scheduling, and to ensure accuracy and efficiency.Develop and
execute strategies to optimize call and scheduling workflows,
streamline processes, and elevate the customer experience Analyze
performance data to assess areas of improvement and implement
effective solutions Monitor patient communication workflows to
optimize satisfaction and resolve concerns promptly.Ensure the team
consistently delivers concierge-level customer serviceAct as the
point of contact for escalated patients and referring office
concerns, resolving issues professionally and efficiently.Build and
maintain strong relationships with Paradigm providers, teams, and
referring offices to enhance collaboration.Ensure adherence to
HIPAA and other regulatory requirements.Monitor team compliance
with confidentiality standards and practice policies.Manage
post-operative and billing questions escalated by the
team.Contribute to projects and initiatives to support the growth
and success of the Paradigm network of practices.Education and
Experience:--High school diploma or equivalent required; additional
education or certifications in healthcare administration or related
fields preferred.Minimum 5 years of experience in customer service,
specifically call center, with leadership or supervisory experience
preferred.Minimum 2 years of Healthcare or dental industry
experience required.Skills and Abilities:--Strong leadership and
interpersonal skills with the ability to inspire and motivate a
team.Excellent organizational and multitasking abilities, with keen
attention to detail.Proficiency in office software and
understanding dental terminology. PIc0cd88f1aeec-25660-36189631
Keywords: Paradigm Oral Health, Lincoln , Healthcare Call Center Manager, Healthcare , Lincoln, Nebraska
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