Healthcare Call Center Manager
Company: Paradigm Oral Health
Location: Lincoln
Posted on: February 1, 2025
Job Description:
We are an elite oral surgery company dedicated to providing
exceptional patient care and first-class service to our referring
doctors. As we continue to grow, we are seeking a dynamic and
strategic leader to serve as the Healthcare Call Center Manager.
This role will oversee the operations, performance, and development
of our Healthcare Call Center Manager call center team across
multiple regions. If you are a visionary leader with a passion for
excellence in healthcare service delivery, we want to hear from
you!Responsibilities:
- Lead and manage the Call Center team, providing guidance,
support, and regular feedback to drive individual and team
performance while fostering a positive and productive work
environment.
- Conduct regular team meetings, training sessions, and
performance evaluations.
- Identify staffing needs, recruit top talent, and develop team
members to ensure appropriate practice support
- Set and monitor team goals aligned with Paradigm's mission and
objectives.
- Oversee phone operations, appointment scheduling, and to ensure
accuracy and efficiency.
- Develop and execute strategies to optimize call and scheduling
workflows, streamline processes, and elevate the customer
experience
- Analyze performance data to assess areas of improvement and
implement effective solutions
- Monitor patient communication workflows to optimize
satisfaction and resolve concerns promptly.
- Ensure the team consistently delivers concierge-level customer
service
- Act as the point of contact for escalated patients and
referring office concerns, resolving issues professionally and
efficiently.
- Build and maintain strong relationships with Paradigm
providers, teams, and referring offices to enhance
collaboration.
- Ensure adherence to HIPAA and other regulatory
requirements.
- Monitor team compliance with confidentiality standards and
practice policies.
- Manage post-operative and billing questions escalated by the
team.
- Contribute to projects and initiatives to support the growth
and success of the Paradigm network of practices.Education and
Experience:
- High school diploma or equivalent required; additional
education or certifications in healthcare administration or related
fields preferred.
- Minimum 5 years of experience in customer service, specifically
call center, with leadership or supervisory experience
preferred.
- Minimum 2 years of Healthcare or dental industry experience
required.Skills and Abilities:
- Strong leadership and interpersonal skills with the ability to
inspire and motivate a team.
- Excellent organizational and multitasking abilities, with keen
attention to detail.
- Proficiency in office software and understanding dental
terminology.
PI6211de375d64-37248-36189631
Keywords: Paradigm Oral Health, Lincoln , Healthcare Call Center Manager, Healthcare , Lincoln, Nebraska
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