Company: Von Maur
Posted on: August 14, 2019
Von Maur was founded in 1872 with two simple goals - provide a wide
selection of quality merchandise and establish excellent customer
service principles by treating every customer like family. Since
then, Von Maur has deliberately and steadily grown and expanded the
variety of services offered to our customers. Our wide range of
customer services include free delivery, complimentary gift
wrapping, no questions asked customer return policy, alterations,
and an interest free charge card. Today, 33 Von Maur stores are
scattered across 15 states: Alabama, Georgia, Illinois, Indiana,
Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska,
New York, Ohio, Oklahoma and Wisconsin; and we're still expanding.
Our corporate headquarters and e-commerce facility are located in
Davenport, Iowa. The integrity and values that have pleased our
customers for generations also make Von Maur a wonderful place to
work. We value the diversity of our employees and each associate
contributes in a unique way to our customer's experience. Von Maur
employees are friendly and have a passion for customer service.
Being a part of our team requires dedication, enthusiasm and
flexibility. Associates are empowered to make decisions, acting in
the best interest of the customer. Our company culture is
characterized by a promote from within philosophy. We hire people
with the intent to promote them as far as their ability and
ambition will take them. Von Maur provides high quality jobs with
excellent benefit packages that have a positive impact on the
health, happiness and future of our associates and their families.
A Department Manager develops and motivates department associates.
Develops the department's sales growth by monitoring and improving
the department's level of customer service and visual presentation.
Primary job responsibilities of a Department Manager include the
following: -Observes, assists, and motivates sales associates to
provide excellent customer service daily; sets an example for
others to follow. -Trains sales associates in sales technique,
product knowledge, and department and store policies and procedures
as needed. -Assesses sales associates' performance and writes and
conducts performance reviews, fairly and timely. Follows all
disciplinary procedures when necessary. -Provides feedback to
department associates on selling and account statistics on a
bi-weekly basis, as well as other performance observations as
needed. -Addresses concerns to the department in a timely manner;
develops and implements solutions, reporting to Store Management as
necessary. -Assists and monitors sales associates' use of the
Customer Follow-Up Program to improve the quality of service the
customer receives, and to increase sales. -Executes all duties of a
sales associate. -Must be available to work a rotation of day,
evening, and weekend shifts. May be scheduled to work 6 days a week
and up to 8 hours a day during peak department business times.
Division/Department: Men & Children's Shoes External Company URL:
*************** Street: 2900 Pine Lake Road
Keywords: Von Maur, Lincoln , Department Manager, Executive , Lincoln, Nebraska
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