the smart solution for Lincoln jobs

Front Office Manager (Guest Services Manager)

Company: John Q. Hammons Hotels & Resorts
Location: Lincoln
Posted on: January 15, 2019

Job Description:

About Us Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of 84 hotels in 30 states licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork. Position Description Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position. Job Responsibilities:* Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.* Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.* Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.* Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.* Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.* Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.* Receive departmental related guest complaints and ensures corrective action is taken.* Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.* Other duties as assigned. Job Skills:* Analyze and interpret business records and statistical reports; interpret policies established by administrators.* Use mathematical skills to interpret financial information and prepare budgets.* Understand the government regulations covering business operations.* Make business decisions based on production reports and similar facts, experience, and opinion.* Plan and organize the work of others.* Change activity frequently and cope with interruptions. Job Qualifications: Education -* Bachelors Degree in Management, Hotel Administration, Business or related field. Experience -* Minimum one (1) year experience on night audit, two (2) years experience in front desk operations, and one (1) year experience in either direct sales or retail trade; OR, an equivalent combination of education and experience. Benefits and EEO Full-time associates are eligible for the following benefits:* Paid Time Off* Medical Insurance* Dental Insurance* Vision Insurance* Short-term and long-term disability* Company paid life with employee paid supplemental options* Matching 401-k with immediate vesting for eligible participating associates* Company Hotel Travel Discounts Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace. Atrium Hospitality is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Individuals with Disabilities/Protected Veterans Click here to view EEO is the Law

Keywords: John Q. Hammons Hotels & Resorts, Lincoln , Front Office Manager (Guest Services Manager), Executive , Lincoln, Nebraska

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Strategic Weapons Analysis Manager
Description: Job Title: Requirements Manager Strategic Weapons Analysis br br Work Location: USSTRATCOM, Offutt AFB, NE br br Clearance: TS br br Education: HS Diploma/GED Bachelor's Degree preferred (more...)
Company: S4inc
Location: Omaha
Posted on: 01/20/2019

Outside Sales/Route Sales Manager - Full Training - Omaha
Description: Build a Great Career and a Great Life. br br Feel the freedom independence of managing your own protected route selling our National brands. Join our team today as an Outside Sales/Route Sales (more...)
Company: Mac Tools
Location: Omaha
Posted on: 01/20/2019

Pre-Sales Consulting Manager
Description: Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and (more...)
Company: Oracle
Location: Omaha
Posted on: 01/20/2019

Absence Claims Manager
Description: Alternate Locations: Omaha, NE Nebraska Relocation assistance is not available for this opportunity. Requisition 58207 About the Company Lincoln Financial Group, a Fortune 250 company with over 10,000 (more...)
Company: Lincoln Financial Group
Location: Omaha
Posted on: 01/20/2019

Executive VP of Business Development - Own a Franchise
Description: Executive VP of Business Development:
Company: Franchise Career Advisors
Location: Omaha
Posted on: 01/20/2019

Accounting Manager
Description: Accounting Manager Location: Nebraska - Omaha Employment Status: Full time Description Are you looking for a great place to work with a flexible schedule, excellent benefits, competitive pay and a chance (more...)
Company: PromiseShip
Location: Omaha
Posted on: 01/20/2019

Director of Nursing Services
Description: Overview br Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what's right for the resident. (more...)
Company: Sunrise Senior Living
Location: Omaha
Posted on: 01/20/2019

Territory Manager - Sales
Description: What you'll be contributing to At Employer you will get to foster the next generation of technology in energy efficiency and clean tech lighting solutions. We are a leading USA based manufacturer of proprietary (more...)
Company: Titan LED
Location: Omaha
Posted on: 01/20/2019

Director of Health Information Management
Description: Director of Health Information Management Location Nebraska - Omaha Specialty Management Facility Downtown Hospital Apply Now Closing Date: January 25, 2019 Full-Time position, Monday-Friday 8:00am-5:00pm (more...)
Company: Boys Town Hospital
Location: Omaha
Posted on: 01/20/2019

Medical Director
Description: OVERVIEW Our Medical Director abides by the security regulations of CCS and the regulations of the institution to which assigned. Provides required documentation of services to the Regional or Corporate (more...)
Company: Correct Care Solutions
Location: Omaha
Posted on: 01/20/2019

Log In or Create An Account

Get the latest Nebraska jobs by following @recnetNE on Twitter!

Lincoln RSS job feeds