Service Delivery Project Manager
Company: SPECTRUM
Location: Lincoln
Posted on: September 27, 2024
Job Description:
Job DescriptionThe Service Delivery Project Manager responsible
for coordinating service delivery and implementation of strategic
commercial solutions to facilitate a positive customer experience.
This role is a critical liaison between Field Operations and other
key business operating groups. The incumbent must possess an
excellent ability to influence internal and external stakeholders
to build consensus. Develop and maintain strong relationships with
all Sales channels, Technical Operations, Construction, Dispatch,
Customer Care, Network Operations Center (NOC) and Engineering.
Responsible for monitoring complex project deliverables and key
performance milestones (site surveys, installation timeframes,
service level objectives). This role will leverage domain and
industry expertise, and knowledge of the project life cycle.MAJOR
DUTIES AND RESPONSIBILITIESActively and consistently supports all
efforts to simplify and enhance the customer experience. Duties
will include:
- Acting as a customer liaison, fully managing customer
expectations
- Engage with Sales, Sales Engineers and Network Engineers to
understand network designs, service level agreements and delivery
dates to meet customer expectations
- Effectively communicate with stakeholders regarding project
status and clearly set expectations about potential risks to
project cost and schedule
- Ensure accurate and timely updates to project management tools
Responds to status inquiries regarding all phases of assigned
projects including surveys, inside wiring, and construction
- Escalate at risk project deliverables, perform risk mitigation
and ensure related stakeholder communications
- Oversee the accurate ordering of equipment and processing of
capital requests and purchase orders; monitor inventory of customer
premises equipment
- Coordinate with Supply Chain to ensure timely delivery of
equipment required for installation
- Develop and maintain a collaborative working relationship with
key stakeholders within the management area, operating groups and
corporate services
- Provide reporting to Field Operations leadership related to
performance metrics; and monitor additional metrics as
identified
- Understand and support local budget, strategic initiatives, and
annual goals
- Ensure agreed upon policies, processes and procedures are
adhered to. Perform other duties as requested by
supervisor.REQUIRED QUALIFICATIONSRequired Skills/Abilities and
Knowledge
- Ability to read, write, speak and understand English
- Ability to manage multiple projects at simultaneously,
prioritize and organize effectively, show judgment to make
decisions and solve problems under pressure
- Ability to analyze and interpret data
- Ability to multitask in a role with little supervision and many
demands from various business units
- Ability to define key performance indicators/metrics
- Ability to document, prepare and present data-driven
presentations
- Ability to use personal computer and software applications
(word processing, spreadsheet, Visio, MS Project, etc.)
- Demonstrated ability to define specific product
requirements
- Demonstrated knowledge of service providers/MSO network
architectures and technologies
- Foundational understanding of data networking and Wi-Fi
solutions
- Knowledge of broadband coax and optical products and
services
- Knowledge of process and project management in a Broadband
business
- Knowledge of all functions and related tasks in the area of
telephony service delivery
- Knowledge of telephony products and services
- Knowledge of IP network architecture and equipment
- Knowledge of telephony and data network element activation
requirements
- Knowledge of general accounting and billing proceduresRequired
EducationBachelor's degree in business or technical discipline or
equivalent experienceRequired Related Work Experience and Number of
YearsBusiness operations analysis experience - 3+ Telephony
experience - 2+ Project management experience - 5+
Telecommunications or cable industry experience - 2+ PREFERRED
QUALIFICATIONSPreferred Skills/Abilities and KnowledgePreferred
EducationBICSI or SCTE NCTI sponsored certifications PMP
certificationPreferred Related Work Experience and Number of Years
WORKING CONDITIONSOffice and field environments Travel as
requiredEOECharter Communications is an Equal Opportunity Employer
- Minority/Female/Veteran/Disability #LI-JK3 KGN535 2024-35692
2024
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.
Get to Know Us Charter Communications is known in the United States
by our Spectrum brands, including: Spectrum Internet®, TV, Mobile
and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum
Reach. When you join us, you're joining a strong community of more
than 100,000 individuals working together to serve more than 32
million customers in 41 states and keep them connected to what
matters most. Watch this video to learn more.Who You Are Matters
Here We're committed to growing a workforce that reflects our
communities, and providing equal opportunities for employment and
advancement. EOE, including disability/vets. Learn about our
inclusive culture.
Keywords: SPECTRUM, Lincoln , Service Delivery Project Manager, Executive , Lincoln, Nebraska
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