Managing Director, Luxury (CALA)
Company: Marriott
Location: Lincoln
Posted on: March 16, 2023
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Job Description:
Job Number 22185917
Job Category Rooms & Guest Services Operations
Location CALA Regional Office, 1200 S. Pine Island Road,
Plantation, Florida, United States
Schedule Full-Time
Located Remotely? Y
Relocation? Y
Position Type Management
Responsible for the leadership and management of a subset of luxury
hotel operations (currently defined as Edition, St. Regis, Ritz
Carlton, W and Bulgari). Ensures implementation and execution of
the luxury brand service strategy and luxury brand initiatives for
each brand, as appropriate, located in the area with the objective
of meeting or exceeding guest expectations.
Works in close partnership with the General Managers of each unit
and provides leadership, resources, and influence to positively
affect the overall performance of properties in all areas;
including, financial, customer, employee and owner. The Managing
Director, Luxury will support openings and development efforts to
ensure continued growth and serve as the principal interface with
property ownership. Managing Director, Luxury will partner closely
with the Market AVP and AGMs to maintain hotel operations alignment
in a specific geography.
Serve as the brand PoC in the continent team - acting as the
foremost local expert on luxury brand standards/culture. Serve as a
secondary spokesperson for external media outlets - focusing on
initiatives and products rather than broad brand performance.
EXPECTED CONTRIBUTIONS
Operations/Property Management
Maintain brand standards and drive brand differentiation for
assigned lodging brands within area
Utilize property, continent, and centralized corporate services to
ensure operational excellence
Conduct comparative analyses and gather/share best practices in
order to gain efficiency and productivity in hotel operations
across the continent
Collaborate on new hotel development
Deliver balanced scorecard results across area of
responsibility
Approve property and area customer engagement/guest satisfaction
goals and ensure action plans are being executed
Talent Management
Ensure property AES action plans are being executed
Accountability for selection and performance management of property
GMs
Accountability for developing bench strength for GM level and GT
levels
Accountability for initiating the LPA for property GMs and
conducting midyear and year-end performance reviews with GMs as
well as setting property specific goals and expectations for direct
reports and ensuring accountability for successful performance
Sales and Revenue Management
Review sales goals and strategies in area to ensure alignment with
the brand business strategy and proper pricing and positioning of
the property in the market
Develops effective revenue management strategies and sets
aggressive goals that drive the area's financial performance
Monitor and communicate changes regarding market conditions in area
to both supervisors and subordinates
Leverage continent sales engines as well as initiate independent
and proactive sales activities when appropriate to generate
demand
Financial Management
Accountable for P&L performance of area hotels
Partner with President to conduct property level financial
critiques
Partner with President to take responsibility for reviewing and
approving property operating budgets and CapEx plans
Develop strategies to improve properties' financial performance
Accountable for cost containment and leveraging efforts within
area
Collaborate with Revenue Management, Sales & Marketing, and Finance
to effectively manage P&L
Direct capital expenditure funds towards priorities outlined in the
brand business strategy and hotel positioning
Leverage contracts negotiated with retailers, service vendors, and
other contractors to benefit the properties in area, in accordance
with SOPs
Owner Relations
Establish and maintain relationship with owners
Manage an effective balance between owner interests and MI
interests
Build owner loyalty through proactive communication, setting and
managing expectations, problem solving, and delivering solid
business results
Maintain knowledge of loan agreements and management contract
requirements for area properties
Ensure compliance with contract, owner obligations, and reporting
requirements
Collaborate with FBP to meet with asset managers/owners for
business reviews
First level escalation for owner issues that cannot/should not be
resolved at the GM level. Resolves issues his/herself or escalates
to OFS rep (if a portfolio owner in CALA) and/or President as
appropriate
CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIRED
REQUIRED:
10+ years of progressive experience in hotel industry preferred and
prior leadership roles or GM assignments with responsibility for
multiple units
Operations experience or GM assignments with responsibility for
multiple units (for international positions, international
experienced is preferred)
Excellent food & beverage, event management, rooms operations,
revenue management, human resources and quality assurance skills,
including experience with strategic planning, budgeting,
negotiating and interpreting contracts, SOPs, and project
management
Demonstrated ability to operate in a highly matrix organization and
leverage centralized organizational resources
Ability to independently manage multiple projects
simultaneously.
Demonstrated ability to deliver results in adverse conditions when
faced with complexity and ambiguity
Experience evaluating business trends and risks and successfully
developing/implementing new business programs and strategies that
enhance multi-unit business performance while mitigating business
concerns
Track record of creating positive and influential owner
relationships
PREFERRED SKILLS AND KNOWLEDGE:
Ability to creatively execute against strategy and drive results;
can create unique guest experiences and maximize revenue within the
brand framework
Strong organization skills
Financial management and analytical skills e.g., ability to analyze
P&L statements, develop operating budgets, forecasting, and
capital expenditure planning
Ability to evaluate business trends, determine applicability, and
modify business strategies accordingly
Ability to manage customer preference, loyalty, and engagement
Ability to take constructive action without relying on directions
from others
Ability to network and build relationships to grow the business
Strong problem-solving skills; encourages new innovative solutions
when appropriate
Strong communication skills (verbal, listening, writing,
presentation)
Effective influence, consensus building, and negotiation skills
Ability to effectively manage and support change
Strong associate relations and customer relations skills
Proven success in talent management and manpower decisions
Education and Professional Certification:
Bachelor's degree in related area, or equivalent relevant
experience
Graduate degree preferred, e.g., MBA or related degree
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. We believe a great career is a journey of
discovery and exploration. So, we ask, where will your journey take
you?
Keywords: Marriott, Lincoln , Managing Director, Luxury (CALA), Executive , Lincoln, Nebraska
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