Project Manager - Customer Service

Company: Crown Global HR
Location: Lincoln
Posted on: August 8, 2022

Job Description:

Are you passionate about small business? Our client's core business is to help clients focus on their mission, not their technology. They offer competitive pay, a company culture that supports your career goals, and a hiring bonus. This is a salaried position for those looking to break out of the hourly grind.

• What would you do as a Project Manager - Customer Service?
  • Schedule and monitor project workflow.
  • Coordinate new client project kickoff.
  • Schedule internal and external resources for client projects.
  • Respond to inbound client requests.
  • Create client support tickets.
  • Resolve technical issues within areas of skill.
  • Provide remote support for team members in the field.
  • Provide scheduled remote client maintenance needs.
  • Closely follow and update process documentation.
  • What are the required skills as a Project Manager - Customer Service?
    • Manage and organize workload using established process
    • Customer service
    • Clear written and verbal communication
    • What are the preferred skills as a Project Manager - Customer Service?
      • Computer building/repair
      • Network building/repair
      • Trouble shooting/diagnosing technical problems
      • What are the physical requirements of the Job?
        • Light office type physical requirements
          • Sitting, standing, phone
          • What are the opportunities for growth as a Project Manager - Customer Service?
            • Expansion opportunities include:
              • Field technician role
              • Engineering
              • Supervision, management
              • Business administration
              • Specialty area of skill
              • Sales
              • What else should I know about this position or industry to be successful Project Manager - Customer Service?
                • Be passionate about helping small business clients.
                • This is a growing market that is generally fast paced, yet manageable.
                • Many opportunities to use and learn new technologies.
                • Salary & Benefits
                  • Starting at $30,000 based on experience and skill.
                  • Company Background
                    • Formed in 2011, this client exclusively serves small business in the Lincoln, NE area. The founder has over a decade of experience in the telecom and has operated multiple small businesses.
                    • The climate and culture of this team is very mission and values driven. Collaboration in the team is welcomed and expected to provide exceptional service to our clients.PM21VISA Sponsorship: NOPowered by JazzHRPI187807004

Keywords: Crown Global HR, Lincoln , Project Manager - Customer Service, Executive , Lincoln, Nebraska