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Project Manager - Customer Service

Company: Crown Global HR
Location: Lincoln
Posted on: August 8, 2022

Job Description:

Are you passionate about small business? Our client's core business is to help clients focus on their mission, not their technology. They offer competitive pay, a company culture that supports your career goals, and a hiring bonus. This is a salaried position for those looking to break out of the hourly grind.

  • What would you do as a Project Manager - Customer Service?
    • Schedule and monitor project workflow.
    • Coordinate new client project kickoff.
    • Schedule internal and external resources for client projects.
    • Respond to inbound client requests.
    • Create client support tickets.
    • Resolve technical issues within areas of skill.
    • Provide remote support for team members in the field.
    • Provide scheduled remote client maintenance needs.
    • Closely follow and update process documentation.
    • What are the required skills as a Project Manager - Customer Service?
      • Manage and organize workload using established process
      • Customer service
      • Clear written and verbal communication
      • What are the preferred skills as a Project Manager - Customer Service?
        • Computer building/repair
        • Network building/repair
        • Trouble shooting/diagnosing technical problems
        • What are the physical requirements of the Job?
          • Light office type physical requirements
            • Sitting, standing, phone
            • What are the opportunities for growth as a Project Manager - Customer Service?
              • Expansion opportunities include:
                • Field technician role
                • Engineering
                • Supervision, management
                • Business administration
                • Specialty area of skill
                • Sales
                • What else should I know about this position or industry to be successful Project Manager - Customer Service?
                  • Be passionate about helping small business clients.
                  • This is a growing market that is generally fast paced, yet manageable.
                  • Many opportunities to use and learn new technologies.
                  • Salary & Benefits
                    • Starting at $30,000 based on experience and skill.
                    • Company Background
                      • Formed in 2011, this client exclusively serves small business in the Lincoln, NE area. The founder has over a decade of experience in the telecom and has operated multiple small businesses.
                      • The climate and culture of this team is very mission and values driven. Collaboration in the team is welcomed and expected to provide exceptional service to our clients.PM21VISA Sponsorship: NOPowered by JazzHRPI187807004

Keywords: Crown Global HR, Lincoln , Project Manager - Customer Service, Executive , Lincoln, Nebraska

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