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Executive Director

Company: Heritage Communities
Location: Hastings
Posted on: November 22, 2021

Job Description:

Heritage Communities operates 14 communities in three states. As we grow, we continue to seek dynamic associates to join us on our mission to help active seniors Live Better. If you answer yes to the following questions, please reach out to us today!

  • Do you enjoy working with people?
  • Do you thrive on new challenges each day?
  • Do you prefer to move throughout the day, rather than sit at a desk?
  • Are you driven by the idea of helping others, and contributing to the greater good of your community?
    Do you desire purpose and the ability to make a difference?

    Job Summary

    The Executive Director provides community strategic and tactical leadership to a team of department directors that fosters superior resident care, complies with company policies, local, state and federal regulations and supports the advancement of our business strategy. The incumbent is responsible for the effective management and oversight of community operations including the delivery of resident services, program development, sales, dining services, staffing, associate training and development, safety, maintenance, public relations and financial management. The Executive Director leads and directs community operations and ensures a positive culture that focuses on our core values of Compassion, Trust, Respect and Fun for residents and associates.

    Essential Job Duties and Responsibilities
  • Inspire community team to provide excellent resident care and achieve operational excellence, census goals and financial goals throughout all stages of a community.
  • Cultivate a positive, inclusive culture through demonstrated behaviors that are aligned with our Core Values of Compassion, Respect, Trust and Fun.
  • Establish and evolve positive relationships with residents, families, associates, OnCare Home Health, regulatory agencies, vendors and third-party providers.
  • Proactively lead, direct and oversee community leaders and associates in accordance with company expectations and local, state and federal standards and regulations. Readies leadership, associates and community for inspection by regulatory agencies through regular quality assessments, completing corrective actions, accurate and current record keeping practices, policy compliance, emergency preparedness, etc.
  • Implement operational processes, procedures and best practices that meet state requirements and ensure consistent processes are applied throughout the community.
  • Coach leaders to effectively identify, investigate, navigate and resolve resident, employee, management and operational issues.
  • Ensure community is sufficiently staffed with highly engaged and trained associates. Network, recruit, hire, onboard, train, develop, supervise and performance manage associates in accordance with company policies.
  • Oversee and monitor community financials, resident census, staff scheduling to ensure operational efficiencies.
  • Complete monthly and quarterly financial reviews, annual budgeting process and strategic planning to meet financial expectations and growth.
  • Manage budget and cash flow, maintain budget accountability, aggressively anticipate and minimize negative budget variances.
  • Assess, analyze and grow occupancy levels by fully utilizing company sales and marketing programs and providing quality services to retain current residents.
  • Meet with prospective families or residents, coordinate resident move-in's and facilitate new resident orientations.
  • Ensure leadership team and associates are well-informed about community and company news, information, activities, policies/procedures, deadlines, etc.
  • As the senior member of the community leadership team, the incumbent will serve as on-call contact on a rotating basis.
    Supervisory Responsibilities
  • Direct supervision of community leadership team and serves as executive leader to all assigned community associates.
    Education and Experience
  • 3+ years of experience in a senior living or related industry supervisory or leadership role. Management of a multi-disciplined leadership team preferred.
  • Must hold or obtain applicable assisted living certification or administrators license in accordance with state requirements. If certification or license is not active, required licensing must be obtained within 6 months or other agreed upon timeframe.
  • Bachelor's degree or some college coursework in related field preferred.
  • Must possess a valid driver's license and acceptable driving record.
    Knowledge, Skills and Abilities
  • Ability to work and communicate effectively with diverse groups including colleagues, clients and various business contacts at various levels ranging from front-line employees to senior executives.
  • Demonstrated ability to lead a team that champions a culture of Compassion, Trust, Respect and Fun and operates in the spirit and advocacy for our seniors.
  • Excellent verbal and written communication skills with the ability to navigate challenging and ambiguous situations involving emotions or conflict.
  • Creative problem solving, negotiation and persuasion skills.
  • Possess operational knowledge of all departments of a senior living community including operations, sales and marketing, dining services, life enrichment, environmental services, maintenance, human resources, etc.
  • Ability to manage detailed, complex concepts and problems and make sound decisions regarding residents, families, associates or other administrative issues.
  • Strong technical skills with knowledge of business software programs including Word, Excel and PowerPoint.
  • Ability to maintain confidential and privileged information that involves HIPPA, residents, associates.
    Work Environment

    Work takes place in a typical office or community environment equipped with a computer, phone and other office supplies. Work may also take place in the outdoor environment.

    Position may also involve exposure to latex, infections and communicable diseases.

    Physical Requirements

    Must be able to assist residents with limited mobility, move equipment and lift/push/pull up to 50 pounds intermittently throughout the day.

Keywords: Heritage Communities, Lincoln , Executive Director, Executive , Hastings, Nebraska

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