Real Time Adherence Monitor - Workforce Management

Company: NTT Data Inc
Location: Lincoln
Posted on: November 23, 2020

Job Description:

Req ID: 107535

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Real Time Adherence Monitor - Workforce Management to join our team in Lincoln, Nebraska (US-NE), United States (US).

Required Skills for this role include:

* Minimum of three years call center experience or a combination of education and experience.

* Microsoft Excel skills in updating and creating spreadsheets, formulae, tables, formatting, advanced charting, graphics and pivot tables.

* The ability to understand the companies Service Level Requirements and the conditions that impact Service Levels.

* Must have a high degree of self-motivation and ability to commit to a high degree of sensitive data.

* Must have the ability to adapt to changing priorities on short notice and be able to work with a diverse workgroup.

* Must have strong analytical skills and problem solving experience.

* The position will real time monitor the representatives call status and assist reps with questions.

* The position will be responsible for the creation of accurate schedules.

* The position will collect, validate and complete analysis on operational data to identify trends impacting the overall team performance.

* The position will create reports to leadership on a regular basis outlining the forecasts and the team s performance to the forecast.

* The position will assist management with new representatives with floorplan creation as well as assist with desk moves on a regular basis.

Required Skills for this role include:

* At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.

* At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.

* 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.

* 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.

* An education level of at least a high school diploma or GED Preferences.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: NTT Data Inc, Lincoln , Real Time Adherence Monitor - Workforce Management, Executive , Lincoln, Nebraska