Sales Engineer 3 - SMB
Company: Windstream
Location: Lincoln
Posted on: January 10, 2021
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Job Description:
Description"Windstream is considered an essential business and
we are HIRING NOW. As our company responds to COVID-19, the safety
and wellbeing of our employees, customers, partners and communities
is our top priority."Provides direct support to the SMB Care
organization with added assistance to the Inside Sales, Account
Management and Field Sales Teams when needed for processing,
submitting and implementation of SMB and Next Gen products and
services (SDWAN and UCaaS). Supports SMB Teams as a subject matter
expert in Windstream products and services, with the primary role
of educating both Windstream Reps and prospective business
customers on available services. Verifies the technical order
configuration and scheduling requirements with direct communication
with customers, vendors and internal Windstream
stakeholders.ESSENTIAL DUTIES & RESPONSIBILITIES * Engages
customers in a consultative manner in order to understand the
technical and business challenges facing our prospective and
current customers. * Supports all SMB Care with proposal generation
for all complex Windstream designs (pricing assistance, equipment
design, addition of Visio--and SEDD documentation, and detailed
SOW).* Accurately provides and documents technical requirements of
services to be provided to customers.* Assists internal and
external vendors on recommended cutovers.* Provides
pre-installation support by assisting SMB Care with customer
reviews.* Logs and reports on proposal order status, including
number of proposals and installation intervals, to higher
management as needed.* Responsible for ensuring clean, accurate
orders are submitted to the downstream teams to minimize delays and
"briefcase time".* Collaborates with internal teams as a liaison to
support customer applications.* Collaborates with Service Delivery
to ensure customer requirements are communicated properly.*
Schedule and participate on SMB engineering review calls to close
sales opportunities.* Prepares, completes and presents all
technical paperwork to the engineering team for SMB customer
implementation.* Develops collaborative relationships * Creates and
delivers focused echnical product training for the supported teams.
IND123QualificationsMinimum Requirements: College degree in
Engineering or a related field and 3-5 years professional level
experience; or 7 years professional level related
Engineering/Technical experience; or an equivalent combination of
education and professional level related Engineering/Technical
experience required.ESSENTIAL JOB KNOWLEDGE* Communication:
Intermediate written and verbal communication skills. Must have the
ability to build relationships over the phone. Must have a
proactive communication style ensuring timely status updates to
account team and customer. Able to develop relationships and
communicate with both internal and external customers.* Technical
Skills: Strong understanding of voice/data/internet applications,
communications technology and network design. IP Routing and
Switching, IP V4/V6, MPLS, VPN, SIP and TDM Voice, Data Center,
Cloud Solutions, Virtualization, Managed Services, UCaaS.* Solid
understanding of technical terminology related to company products
& services. Requires general knowledge of voice and data
communications equipment. Understanding of sales cycles and the
solution selling process, preferably at multiple levels. Solid
presentation skills. * Problem Solving: Strong analytical skills.
Must be able to work through complex issues with a methodical
approach. * Work Style: Ability to work independently and as part
of a team. Ability to work under pressure with tight deadlines.
Ability to work on multiple projects simultaneously. Must be detail
oriented. * Computer Skills: Strong MS Office Suite knowledge and
usage. Ability to learn internal company systems and applications.*
Knowledgeable in the use and configuration of IP Based phone
systems i.e. MyOfficeSuite and Allworx offerings. * Business
Acumen: Must have an intermediate understanding of
telecommunications industry and sales cycles.IND123Job Category:
Customer ServiceLocations: US-Nebraska-Lincoln\EEO
Statement:Windstream is an equal opportunity employer. At
Windstream, we celebrate the authenticity and uniqueness of our
people and their ideas. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, national: origin, gender, sexual orientation, gender
identity, age, disability and veteran status. The diverse voices of
our employees fuel our innovation and our inclusive culture.
Employment at Windstream is subject to post offer, pre-employment
drug testing.
Keywords: Windstream, Lincoln , Sales Engineer 3 - SMB, Engineering , Lincoln, Nebraska
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