Customer Service Manager

Company: Robert Half
Location: Franklin
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Manager to lead and support a team in delivering exceptional customer experiences. This role requires strong leadership skills and a deep understanding of order processes from initiation through fulfillment. The position is based in Franklin, Indiana, with the opportunity for flexible scheduling as needed. Responsibilities: • Provide hands-on supervision and guidance to a team of five customer service professionals. • Oversee the order process from entry to fulfillment, ensuring accuracy and efficiency. • Resolve customer inquiries and complaints promptly to maintain high levels of satisfaction. • Monitor team performance and implement strategies for continuous improvement. • Collaborate with other departments to streamline workflows and enhance service delivery. • Train and mentor team members to develop their skills and knowledge. • Maintain detailed records of customer interactions and order statuses. • Ensure compliance with company policies and procedures in all customer service activities. • Analyze customer feedback to identify trends and recommend solutions. • Prepare regular reports on team performance and customer service metrics.• Proven experience in customer service management or a similar leadership role. • Strong knowledge of order entry and fulfillment processes. • Excellent communication and conflict resolution skills. • Ability to manage and motivate a team effectively. • Proficiency in handling customer inquiries in a call center environment. • Detail-oriented with the ability to multitask in a fast-paced setting. • Familiarity with customer service software and tools. • Demonstrated problem-solving abilities and a customer-focused mindset.

Keywords: Robert Half, Lincoln , Customer Service Manager, Customer Service & Call Center , Franklin, Nebraska