Insurance Claims Examiner
Company: State of Nebraska
Location: Lincoln
Posted on: April 4, 2026
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Job Description:
The work we do matters! Hiring Agency: Insurance - Agency 22
Location: Lincoln, NE Hiring Rate: $23.802 Job Posting:
JR2026-00024513 Insurance Claims Examiner (Open) Applications No
Longer Accepted On (If no date is displayed, job is posted as open
until closed): 05-01-2026 Job Description: An Insurance Complaint
Examiner is responsible for reviewing incoming complaints, creating
inquiry correspondence to send to insurance companies and reviewing
their responses for compliance with Nebraska state insurance
statutes. The Examiner is also a public-facing position and is
responsible for answering questions about insurance from the
public. Look at what we have to offer! • 13 paid holidays •
Vacation and sick leave that begin accruing immediately • Military
leave • 156% (that's not a typo!) state-matched retirement •
Tuition reimbursement • Employee assistance program • 79% employer
paid health insurance plans • Dental and vision insurance plans •
Employer-paid $20,000 life insurance policy • Public Service Loan
Forgiveness Program (PSLF) through the Federal government • Wide
variety and availability of career advancement as the largest and
most diverse employer in the State • Opportunity to be part of
meaningful work and make a difference through public service •
Training and Development based on your career aspirations • Fun,
inviting teammates • A safe and secure environment At the State, we
stand by our core values of treating others with dignity and
respect, acting ethically in all situations, and creating an
environment where our customer is our top priority. Apply to join
our team today! Job duties: Responds to telephone inquiries, emails
and letters from individuals requesting information pertaining to
insurance practices, products and premiums, and to state and
federal insurance-related law. Reviews incoming complaints to
identify potential concerns or violations and to determine what
information, documentation and other evidence will be relevant and
essential to the investigation. Corresponds with all entities
involved, i.e., consumers, agents, insurance company personnel,
medical providers, attorneys, and employers, gathering information
necessary to evaluate complaints Reports results of reviews to
consumers. Reviews and evaluates complaint responses to ensure
complainants concerns have been addressed and to ensure companies
and agents have acted in accordance with Nebraska insurance
statutes and Department of Insurance rules and regulations. Drafts
letters to complainants to report outcome of investigations; Drafts
memorandums and organizes evidence obtained in case investigations
to submit to department counsel for consideration of administrative
action. Utilizes State Based Systems (SBS) database to track case
history/activity and to retrieve licensing information and extract
data to create reports of company and producer complaint activity.
Other duties as assigned within the scope of the classification.
Requirements/Qualifications Minimum Qualifications: Bachelor degree
in business or related field AND one year of experience in
insurance industry or insurance regulation OR five years’
experience working in insurance industry or insurance regulation.
Employee must have successfully completed all required on-the-job
training to be eligible for this classification. Other: Regular and
reliable attendance is required. Knowledge, Skills, & Abilities:
Knowledge of: Nebraska insurance statutes and Department of
Insurance rules and regulations; the overall operation of insurance
companies; insurance principles and industry practices. Ability to:
Interact with insurance representatives and complainants with
diverse perspectives to resolve issues; Interpret and explain
insurance contracts, statutes, rules, and regulations; Identify and
collect data and documents pertinent to the case; Understand and
interpret relevant data and documents; interview complainants;
Extract and compile statistical data; Make decisions and exercise
sound judgment; Use a computer to create cases, exchange
information, generate correspondence and track activity; learn new
computer software programs. Skills in: Strong written and oral
communication; Microsoft Outlook, Microsoft Word, and Microsoft
Excel. If you're currently employed by the State of Nebraska,
please don't apply through this external career site. Instead, log
in to Workday and open the Jobs Hub - Internal Apply app from your
home landing page. You can access Workday anytime through the Link
web page: https://link.nebraska.gov/ Benefits We offer a
comprehensive package of pay, benefits, paid time off, retirement
and professional development opportunities to help you get the most
out of your career and life. Your paycheck is just part of your
total compensation. Check out all that the State of Nebraska has to
offer! Benefit eligibility may vary by position, agency and
employment status. For more information on benefits, please visit:
https://statejobs.nebraska.gov/index.htmlbenefits Equal Opportunity
Statement The State of Nebraska values our teammates as well as a
supportive environment that strives to promote diversity,
inclusion, and belonging. We recruit, hire, train, and promote in
all job classifications and at all levels without regard to race,
color, religion, sex. age, national origin, disability, marital
status or genetics.
Keywords: State of Nebraska, Lincoln , Insurance Claims Examiner, Accounting, Auditing , Lincoln, Nebraska
