Underwriting Support Representative
Company: SFM Companies (SFM Mutual Insurance)
Location: Lincoln
Posted on: May 3, 2025
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Job Description:
We're seeking a detail-oriented professional to provide
technical underwriting support through processing endorsement
requests and managing tasks related to policy-level dividend plans.
This role also supports program or group-type accounts and assists
underwriters and agencies with administrative tasks. You'll enter
transactions into established systems and apply standardized
procedures to process policy changes efficiently and
accurately.
Open to candidates who live in Minnesota, Wisconsin, Iowa,
Nebraska, South Dakota and Kansas.
Hourly Range: $23.69 to $33.16
We're looking for an Underwriting Support Specialist to provide
technical and administrative assistance to our underwriting team.
This role involves processing endorsement requests, supporting
dividend plans and group accounts, and ensuring accurate policy
updates using established systems and procedures. Ideal candidates
are detail-oriented, organized, and team-focused.
Our benefits include:
Affordable Medical, Dental, Vision Insurance, HSA, FSA
Flexible hybrid work environment
Traditional and Roth 401(k) plans with company match
Company contributions to help pay off student loans
Monthly home internet allowance
Free life insurance, STD & LTD
Opportunities for annual gainshare bonus
Pet insurance
Generous PTO
9 paid holidays
Paid parental leave
Annual company-wide volunteer day
Discounts on gym memberships, fitness apps and weight loss
programs
Adoption financial assistance
What You Will Be Doing
Evaluates, reviews, calculates and completes endorsement change
requests.
Assists in managing projects and assignments for the Underwriting
Tech Staff, SBU teams, and Vice President and Director of
Underwriting including administrative support.
Assists in completing manual and association retention
calculations, processes cancellations and reinstatements, runs
reports for specific policyholders.
Communicates with underwriters, creating and delivering varied
types of messages and information.
Performs work for the Tech team members accurately and efficiently
while adhering to team procedures and company best practices.
Maintains underwriting electronic underwriting files relative to
endorsements.
Receive and respond to emails from underwriters and operations
staff.
Sets up policy changes through the use of established procedures,
and collected information.
Process policy change requests within knowledge levels
Applies team best practices, policies, and procedures.
Provides excellent customer service to all internal and external
customers and complies with customer service standards and with
assistance, responds timely to complaints or problems.
Adheres to business service-level agreements represented by various
teams and maintains appropriate interactions with internal and
external customers.
Demonstrates a willingness to learn the various fundamentals of
insurance underwriting and finance.
Participates and supports various projects within the underwriting
discipline as needed.
Regularly interacts with team members, policyholders, agents,
premium auditors, and technical specialists to achieve individual
and team goals.
What We'll Love About You
Education and Experience
Two -year degree or equivalent relevant work experience.
Two years of customer service experience working in a business
environment or other relative experience; working in an insurance
agency, with an insurance carrier or similar experience is highly
desirable.
Previous insurance experience preferred.
Attention to detail with high degree of accuracy.
Strong data entry skills.
Excellent verbal and written communication skills.
Good math skills with analytical capabilities.
Effective organizational and time management skills to handle
multiple priorities and deadlines.
Good customer service skills and interpersonal skills.
Ability to assimilate, understand and analyze information from a
variety of sources.
Problem-solving and decision-making skills.
Able to work independently.
Must have strong imitative abilities and able to process new
information effectively.
Proficient in MS Office software applications (Excel, Word,
etc.).
Demonstrates positive teaming skills.
**The base pay posted is just one component of SFM's total
compensation package. The salary range listed represents the full
compensation range for this position. Job title and starting pay
will be based on the selected candidate's relevant knowledge,
skills, abilities and/or experience, and education, if applicable
as well as internal equity with other employees in the same job
classification.**
Physical Requirements
Work takes place in a semi paperless environment within an
office/home office setting, using standard office equipment such as
computers, phones, and photocopiers, which requires being
stationary for extended periods of time. While performing the
duties of this job, the employee is regularly required to talk or
hear, and maintain concentration and focus. The employee frequently
is required to stand; walk; use hands and fingers, handle or feel;
and reach with hands and arms and work with close vision. This
position requires the ability to occasionally lift office products
and supplies, up to 20 pounds. Work is performed indoors with
little to no exposure to extreme outdoor weather conditions. Travel
as needed. Regular attendance is required.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
About SFM
Since 1983, our mission has been to be the workers' compensation
partner of choice for agents, employers and their workers. In that
time, we've expanded to over 22,000 customers in the Midwest and
grown our offerings to include vocational rehabilitation, safe
patient handling, loss prevention, medical services and more.
Though much has changed through the years, our focus continues to
be unrivaled customer service, safety, and providing better
outcomes for employers and injured workers.
SFM is unique in that we are small enough that your voice is heard
but has all the benefits and perks of a larger employer. We value
your opinion, help you reach your goals, and make it easy for you
to maintain work-life balance. SFM is committed to creating the
best work environment and believes that our exceptional and
motivated employees are our greatest strength. SFM emphasizes work
life balance, and our benefit package is designed to assist you in
navigating your work-life journey.
SFM Mutual Insurance Company and each of its parent companies,
subsidiaries and/or affiliated companies are Equal
Opportunity/Affirmative Action Employers. SFM provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, status with
regard to public assistance, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state
or local laws.
SFM Companies, EEO/AA Employers. SFM is a participant of E-Verify.
Applicants have rights under Federal Employment Laws.
Keywords: SFM Companies (SFM Mutual Insurance), Lincoln , Underwriting Support Representative, Accounting, Auditing , Lincoln, Nebraska
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