Financial Customer Associate - Bi-Lingual - Omaha, NE area ONLY
Company: Fidelity Investments
Location: Lincoln
Posted on: April 17, 2024
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Job Description:
Job Description:Financial Customer Associate - Bi-Lingual -
Omaha, NE Area onlyAre you looking for a career where you will make
a difference in people's lives while primarily working from home?
If so, consider joining our customer service team. We're hiring
great people with a passion for helping others, who live within 60
miles of the Greater Omaha metro area.Apply today to join the next
class of Financial Customer Associates. This is a full-time,
primarily phone-based contact center position and you do not need a
finance background to succeed in the role. We're looking for
individuals who care about and can relate with others. We provide
paid training, a complete work from home computer package, and all
the resources you need.Fidelity is looking for Bi-lingual phone
associates interested in a career opportunity to service our
customers in Spanish. - We have multiple Spanish teams that provide
financial support to our customers world-wide. - All training and
onboarding support is provided in English, with the possibility of
joining our Spanish teams once proficient in servicing calls in
English. -If you are comfortable having conversations over the
phone in either English or Spanish, this opportunity is for YOU.
-Make an Impact By - - - - - - - - Establishing rapport and showing
empathy with customers, making them feel valued - - - - - - - -
Effectively using internal resources (e.g. computer systems, online
resources, and business partner relationships) to arrive at the
right solution for the client - - - - - - - - Demonstrating
excellent customer service skills with perseverance to resolve
issues and processing transactions accurately - - - - - - - -
Defining a problem clearly and raising concerns when necessary - -
- - - - - - Taking initiative for acquiring the expertise and
knowledge to effectively resolve customer issues - - - - - - - -
Assisting customers with professionalism while following measurable
business goals -The Expertise and Skills You Bring - - - - - - - -
Having a degree or customer service experience is helpful. If you
don't have a degree, but would like to pursue one, Fidelity -offers
tuition reimbursement programs that can help you further your
education. - - - - - - - - Listening and empathy skills to support
the challenges of our diverse customers - - - - - - - - Excellent
communications skills (both written and verbal) supporting
customers through potentially multiple channels (e.g. email, live
chat, etc.) - - - - - - - - "Of service" attitude towards others
and being a supportive teammate - - - - - - - - Personal computer
proficiency - can type 40 words per minute and pass a standard
English grammar test - - - - - - - - Pro-active problem-solving
skills - - - - - - - - Ability to manage challenging situations and
conversations via voice or digital channels - - - - - - - -
Utilizing effective questioning to uncovering hidden customer needs
- - - - - - - - Identifying the actions needed to obtain positive
outcomesBenefitsAt Fidelity, you can take advantage of flexible
benefits that support you through every stage of your life,
empowering you to thrive professionally and
personally.ScheduleMonday - Friday, 40 hours per week (Must have
open availability from -7:30am to 11:00pm CST). Overtime hours are
encouraged during peak call periods. -#LI-REMOTEClick to learn more
about and how we support our associatesCertifications:Company
Overview Fidelity Investments is a privately held company with a
mission to strengthen the financial well-being of our clients. We
help people invest and plan for their future. We assist companies
and non-profit organizations in delivering benefits to their
employees. And we provide institutions and independent advisors
with investment and technology solutions to help invest their own
clients' money. Join Us At Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a , we
have been recognized by our employees as a top 10 Best Place to
Work in 2024. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined. blends the best of working
offsite with maximizing time together in person to meet associate
and business needs. Currently, most hybrid roles require associates
to work onsite all business days of one assigned week per four-week
period (beginning in September 2024, the requirement will be two
full assigned weeks). At Fidelity, we value honesty, integrity, and
the safety of our associates and customers within a heavily
regulated industry. Certain roles may require candidates to go
through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go
through a background investigation, , and may be asked to provide
additional documentation as requested. This investigation includes
but is not limited to a criminal, civil litigations and regulatory
review, employment, education, and credit review (role dependent).
These investigations will account for 7 years or more of history,
depending on the role. Where permitted by federal or state law,
Fidelity will also conduct a pre-employment drug screen, which will
review for the following substances: Amphetamines, THC (marijuana),
cocaine, opiates, phencyclidine. We invite you to Find Your
Fidelity at . Fidelity Investments is an equal opportunity
employer. We believe that the most effective way to attract,
develop and retain a diverse workforce is to build an enduring
culture of inclusion and belonging. Fidelity will reasonably
accommodate applicants with disabilities who need adjustments to
participate in the application or interview process. To initiate a
request for an accommodation, contact the HR Accommodation Team by
sending an email to , or by calling 800-835-5099, prompt 2, option
3.
We welcome those with experience in jobs such as Senior Accountant,
Payroll Specialist, and Accounting Manager and others in the
Accounting and Finance to apply.
Keywords: Fidelity Investments, Lincoln , Financial Customer Associate - Bi-Lingual - Omaha, NE area ONLY, Accounting, Auditing , Lincoln, Nebraska
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